Boosting Sales Performance Workshop
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Subdued market due to the political uncertainity coupled with increasing global competition. What can our salespeople learn from our politicians? What do sales winners do differently? The skills, techniques and methods of champions! To nurture relationships and ensure sales growth in difficult circumstances. Sales Executives,
Heads of Sales, Business Development Managers, Field Sales People, Account Managers, Unit Managers, Client Relationship Managers, Account Executives, Business Development Executives, Sales support, Technical sales staff Marketing Executives.
9th and 10th November 2017 Nairobi Kes 40,500 +VAT / USD 400 pp

Key Account Management
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Learn how to influence your prospects and how to win and retain Key Account. Look after your most important customers before someone else does! This 2 day high impact course explores many of the best practices in key account management. This course is designed for Account Managers, Client Service Managers, Sales Managers, Sales Agents, Marketing & Product Managers, Business Owners, Business Development Managers, Territory Managers, Key Account Executives, Account Executives, Marketing Officers, Relationship Officers, and Channels Manager. 9th and 10th November 2017 Dar es Salaam USD 500 pp

10 Tools for Highly Effective Managers Program
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This program introduces corporate managers and business owners to the 10 tools for self-management that will add value to their performance and productivity to help them become more effective and efficient. They will use a holistic approach to attend matters and improve their area of weaknesses. All professionals across all levels who want to achieve the “High Performance Rope” of Personal Effectiveness, Leadership Development and Organizational Improvement. 16th and 17th November 2017 Nairobi Kes 40,500 +VAT / USD 400 pp

Negotiation Collective Agreement and Industrial Relations Workshop
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Embarking on collective bargaining can be a daunting exercise coupled with problems and conflicts, even for the most experienced HR practitioners and representatives. Relationships are at the heart of collective bargaining and that makes acting in good faith fundamental to the successful negotiation of the agreements. HR Managers / Officers, Industrial Relations Officers, Co Legal Officers, Departmental Heads, Line Managers, HR Consultants, Health & Safety Officers, Trade Union Officials, Supervisor and those who are involved in implementing Collective Agreement. 16th and 17th November 2017 Nairobi Kes 40,500 +VAT / USD 400 pp

Business Strategy, Planning and Implementation
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This training aims to assist participants to plan strategically, set goals and objectives for their functional team, align them with actions, as well as to demonstrate strategic thinking during everyday operations. CEOs,’ Directors, HODs’, Strategy Managers, Line Managers, HR Managers. 16th and 17th November 2017 Kampala USD 450 pp

Perfect PA, Executive Assistant and Office Administrator Masterclass
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Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are increasingly depended on to work under pressure and use initiative to help achieve business objectives. This seminar is not to be missed. The role of Executive Assistant and PAs has reached a really exciting juncture in its evolution. This two-day course is designed for PAs, executive secretaries and office managers, office assistants, receptionists, event coordinators, and other professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. 23rd and 24th November 2017 Mombasa Kes 40,500 +VAT / USD 400 pp

Effective Credit Management & Debt Collection Strategies Workshop
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This workshop gives you a solid understanding of the basic principles of managing credit and implementing a well-structured credit and collection system that fits the needs of your company and your clients. When you complete this program, you will be able to review or reorganize any accounts receivable within your organization. This course is suitable for: Marketing & Sales Professionals, Business Development Officers, and Account Executives in-charge of collection, Accounts Receivable Officers, Credit Supervisors and Managers, Credit Controllers, Debt Recovery Agents, Back Office Staff, Finance, Accounts & Admin. Executives and Managers, Office Managers, Business Owners, Credit Analysts, Collection Managers and their assistants, Bank Loan Officers and Credit Committee Members. 23rd and 24th November 2017 Mombasa Kes 40,500 +VAT / USD 400 pp

Mastering The 4 Disciplines of Execution Skills
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This workshop provides the principles, tools and business skills necessary to builds the business execution capability of individual team members. Participants create their own goals and measures relevant to the organization’s priorities and develop skills to identify and execute critical work goals. They also create personal motivating scoreboards and apply personal accountability to produce results. Recommended for all professionals in the workplace. 6th December 2017 Nairobi Kes 22,500 +VAT / USD 250 pp

Key Account Management
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Learn how to influence your prospects and how to win and retain Key Account. Look after your most important customers before someone else does! This 2 day high impact course explores many of the best practices in key account management. This course is designed for Account Managers, Client Service Managers, Sales Managers, Sales Agents, Marketing & Product Managers, Business Owners, Business Development Managers, Territory Managers, Key Account Executives, Account Executives, Marketing Officers, Relationship Officers, and Channels Manager. 7th and 8th December 2017 Nairobi Kes 40,500 +VAT / USD 400 pp

10 Tools for Highly Effective Managers Program
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This program introduces corporate managers and business owners to the 10 tools for self-management that will add value to their performance and productivity to help them become more effective and efficient. They will use a holistic approach to attend matters and improve their area of weaknesses. All professionals across all levels who want to achieve the “High Performance Rope” of Personal Effectiveness, Leadership Development and Organizational Improvement. 29th and 30th November 2017 Kampala USD 450 pp

Delightful Customer Service Workshop
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The goal as a company is to have customer service that is not just the best but legendary –Sam Walton. In today’s customer-focused world, great customer service is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. Customer service representatives, front office staff, sales agents, call centre agents, technical and support personnel, field service representatives, account executives, admin officers, cashiers, credit and billing specialists, business owners—as well as managers who want to refresh their customer service skills in order to reinforce their skills and train their staffs. 6th and 7th December 2017 Nairobi Kes 36,500 +VAT / USD 400 pp