Effective Purchasing, Tendering and Supplier Selection Workshop
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This course explores many of the best practices in the process of identifying, selection and negotiating with the suppliers that will help your organisation to be successful. Procurement Managers, Procurement Officers, Contract Managers, Purchasing Officers, Project Managers, Finance & Administration Managers, Operations Managers, Logistics Manager, Production Managers, Credit Control Managers, Supply Chain Managers, Senior Buyers, Inventory Manager 2nd and 3rd August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Performance Management Workshop
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Embedding Performance Management within your business and using it as a strategic business tool will drive productivity, engagement & compliance. This ground–breaking workshop will equip delegates with skills to assess performance and make decisions to develop the performance of others. HR Managers, HR Officers, Line Managers, Supervisors, Team Leaders, Business Unit Heads, Training Champions and other staff responsible for managing staff performance. 9th and 10th August 2018 Naivasha Ksh 40,500 + VAT pp/ USD 450

Dealing with Difficult Customers Workshop
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Whether it is finding solutions in tough circumstances, keeping clients satisfied, dealing with difficult team members or project stakeholders, this course is designed to help participants find the right solution to get moving forward, earn respect, gain co-operation and maintain high standards of performance. It is suitable for everyone in the organisation who would benefit from learning how to deal more effectively with difficult people and situations in the workplace. 15th August 2018 Nairobi Ksh 22,500 + VAT pp/ USD 250

Training of Trainers (TOT) Workshop
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This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives. Training Managers, Training Champions, HR Officers, Team Leaders, Supervisors, Professional Trainers, Classroom Instructors/ Lecturers, Head of Departments, Course Leaders, Sales Managers 16th and 17th August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Integrated Marketing Communication Workshop
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The process of creating a marketing communication strategy has gotten more complex as more marketing activities move to the Internet. This has made it even more important to understand customer segments and how to communicate with those potential customers. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 16th and 17th August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Cash Flow Analysis and Forecasting Workshop
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Do you know the status of your business’s cash flow right now? What about six months from now? How confident are you that your business would be able to ride out any dry periods where cash outflow exceeds incoming cash? Financial Controllers, Working Capital Managers, Financial Analysts, Financial Managers, Accountants, Treasury Professionals, Budgeting & Planning Managers, Managing Directors, CEO, Credit Analysts, Purchasing & Supply Chain Managers, Department Heads, Finance Officers, HR Managers. 16th and 17th August 2018 Kampala USD 450

Managing Redundancy and Re-organisation
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A poorly implemented redundancy process can be messy and costly to the organisation. This practical workshop examines the important and complex issues in handling individual and collective redundancies. It will examine the redundancy process from start to finish – giving practical tips and advice on managing the process. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 24th August 2018 Nairobi Ksh 22,500 + VAT pp/ USD 250

Effective Internal Controls and Fraud Detection & Prevention Masterclass
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This seminar is designed to equip participants with insights on what they need to pay regard to and look out for to ensure that they have adequate Internal Controls in their areas. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 30th and 31st August 2018 Mombasa Ksh 40,500 + VAT pp/ USD 450

Telephone Etiquette and Frontline Receptionist Skills Workshop
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This is a practical course designed to handle everyday scenarios: confident professional greetings, screening and clarifying customer requests, announcing and transferring calls to the correct department, complete and accurate message taking, using appropriate professional words and phrases and projecting a positive “can-do” image that creates customer loyalty. Receptionists, Call Centre Agents, Frontline staff, Switchboard Operators, Customer Care Representatives, Telesales Professionals, Secretaries, Administration Officers. 30th and 31st August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450
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