Effective Purchasing, Tendering and Supplier Selection Workshop
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This course explores many of the best practices in the process of identifying, selection and negotiating with the suppliers that will help your organisation to be successful. Procurement Managers, Procurement Officers, Contract Managers, Purchasing Officers, Project Managers, Finance & Administration Managers, Operations Managers, Logistics Manager, Production Managers, Credit Control Managers, Supply Chain Managers, Senior Buyers, Inventory Manager 2nd and 3rd August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Performance Management Workshop
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Embedding Performance Management within your business and using it as a strategic business tool will drive productivity, engagement & compliance. This ground–breaking workshop will equip delegates with skills to assess performance and make decisions to develop the performance of others. HR Managers, HR Officers, Line Managers, Supervisors, Team Leaders, Business Unit Heads, Training Champions and other staff responsible for managing staff performance. 9th and 10th August 2018 Naivasha Ksh 40,500 + VAT pp/ USD 450

Dealing with Difficult Customers Workshop
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Whether it is finding solutions in tough circumstances, keeping clients satisfied, dealing with difficult team members or project stakeholders, this course is designed to help participants find the right solution to get moving forward, earn respect, gain co-operation and maintain high standards of performance. It is suitable for everyone in the organisation who would benefit from learning how to deal more effectively with difficult people and situations in the workplace. 15th August 2018 Nairobi Ksh 22,500 + VAT pp/ USD 250

Training of Trainers (TOT) Workshop
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This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives. Training Managers, Training Champions, HR Officers, Team Leaders, Supervisors, Professional Trainers, Classroom Instructors/ Lecturers, Head of Departments, Course Leaders, Sales Managers 16th and 17th August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Integrated Marketing Communication Workshop
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The process of creating a marketing communication strategy has gotten more complex as more marketing activities move to the Internet. This has made it even more important to understand customer segments and how to communicate with those potential customers. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 16th and 17th August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Cash Flow Analysis and Forecasting Workshop
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Do you know the status of your business’s cash flow right now? What about six months from now? How confident are you that your business would be able to ride out any dry periods where cash outflow exceeds incoming cash? Financial Controllers, Working Capital Managers, Financial Analysts, Financial Managers, Accountants, Treasury Professionals, Budgeting & Planning Managers, Managing Directors, CEO, Credit Analysts, Purchasing & Supply Chain Managers, Department Heads, Finance Officers, HR Managers. 16th and 17th August 2018 Kampala USD 450

Managing Redundancy and Re-organisation
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A poorly implemented redundancy process can be messy and costly to the organisation. This practical workshop examines the important and complex issues in handling individual and collective redundancies. It will examine the redundancy process from start to finish – giving practical tips and advice on managing the process. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 24th August 2018 Nairobi Ksh 22,500 + VAT pp/ USD 250

Effective Internal Controls and Fraud Detection & Prevention Masterclass
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This seminar is designed to equip participants with insights on what they need to pay regard to and look out for to ensure that they have adequate Internal Controls in their areas. Marketing Managers, Brand Managers, Category Managers, Sales Managers, Advertising Managers, Business Development Managers, New Product Development Managers, Entrepreneurs, Start-ups, Public Relations Practitioners, Corporate Planners, Project Managers, Account Managers, Branch Managers. 30th and 31st August 2018 Mombasa Ksh 40,500 + VAT pp/ USD 450

Telephone Etiquette and Frontline Receptionist Skills Workshop
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This is a practical course designed to handle everyday scenarios: confident professional greetings, screening and clarifying customer requests, announcing and transferring calls to the correct department, complete and accurate message taking, using appropriate professional words and phrases and projecting a positive “can-do” image that creates customer loyalty. Receptionists, Call Centre Agents, Frontline staff, Switchboard Operators, Customer Care Representatives, Telesales Professionals, Secretaries, Administration Officers. 30th and 31st August 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

The Leadership Training Workshop
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Organizations need multifaceted leaders who can act on a broad vision, introduce change, engage the workforce, and sustain competitive advantage through effective leadership practices. Senior Managers, Executives, Directors, Team Leaders, Head of Departments as well as mid-level managers and others in positions of leadership. 6th and 7th September 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Conducting Effective HR Audit Workshop
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This course walks you through the audit process step-by-step, gives you hands on tools to accurately gauge strengths and weaknesses. You will go through each HR functional area and discuss risks and compliance issues. HR Managers/ Officers, Line Managers, Finance & Admin Officers, Supervisors, Team Leaders, Internal Auditors, Legal Officers, L&D Officers and Business Owners. 13th and 14th September 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Budget Formulation and Implementation, Monitoring and Control Workshop
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To equip participants with skills and knowledge to enable them effectively Formulate Budgets, Manage and Monitor the budgets implementation to ensure that the Budgeting Process is helping the organization achieve its objectives. Finance Managers, Principal/Assistant Budget Officers, Budget Clerks, Department or Sectional Heads, Accountants, Auditors, All Managers, Budget Holders. 13th and 14th September 2018 Mombasa Ksh 40,500 + VAT pp/ USD 450

Advanced MS Excel for Business Workshop
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MS Excel is one of today’s most powerful and versatile tools that have become entrenched in business processes worldwide. Thus a working knowledge of Excel is vital for most professionals today but if you are not familiar with its basic functions, formulas, commands and keystrokes, you are setting yourself up for frustration and disappointment. Line Managers & Supervisors, Office Managers, Investment Bankers, Management Consultants, Accountants, PAs, Sales & Marketing Professionals , Engineers, Business Analysts, Operations, Trainers, HR & Admin Officers, Project Managers, IT Professionals, Legal Officers, Cashiers and Loan Officers 17th to 21st September 2018 Nairobi Ksh 89,500 + VAT pp/ USD 900

High Impact Presentation Skills Workshop
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The three hallmarks of a successful presentation are a confident delivery, a crystal-clear message and an air of credibility. This workshop breaks down those elements and provides expert guidance and concrete information to master each aspect. This workshop is designed for all employees in the organisation. 19th September 2018 Nairobi Ksh 22,500 + VAT pp/ USD 250

Delightful Customer Experience Workshop
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In today’s customer-focused world, great customer experience is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. The goal as an organisation is to have customer service that is not just the best but legendary. Customer service reps, front office staff, sales agents, call center agents, technical and support personnel, field service reps, account executives, admin officers, cashiers, credit & billing specialists, business owners—as well as managers who want to refresh their skills in order to guide their teams. 20th and 21st September 2018 Kisumu Ksh 40,500 + VAT pp/ USD 450

The Sales Management Workshop
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Having sales people who can deliver is a good first step to ensure any sales team’s performance. But in order to meet and exceed targets, your company needs leaders who will lead, motivate, and coach these professionals. Sales Directors, Managers and Executives, Team Leaders, Marketing Professionals, CEOs’ and Business Owners 20th and 21st September 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450

Effective Office Management and Administrative Skills Masterclass
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Office Administration is a complex role which requires a range of professional skills including time management, information management, excellent communication, high level organisational skills and a flexible and ‘can do’ attitude. Office Managers, Administrators, Assistants, PAs/EAs, Secretaries, Event Coordinators, Senior Clerks, Supervisors. 27th and 28th September 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450
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