Implementing Enterprise Risk Management Workshop
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The training will teach ERM and its application in organization, upscale skills in risk assessment and best practices in ERM. It will take participants through on how to integrate risk management in daily business operations to enhance risk-response decisions and how to manage cross-enterprise risks. Risk Officers, Compliance Officers, Internal and External Auditors, C-Level Executives, Financial Controllers, Quality Assurance, Board Members, Senior Executives, Business Managers, Operations Managers, Business Development, Sales and Marketing, Policy Makers, Strategic Planners, Procurement and Sourcing, Operations and Logistics and Human Resources. 1st and 2nd November 2018 Kampala USD 450 pp

Measuring ROI in Learning and Development Workshop
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Does the training budget impact the bottom line? In an economy where budgets are tight and when lowering costs is a key priority, the training budget is the first area to take the hit. LandD professionals have long struggled to show value and justify the investment in their programs. Training Managers, Learning and Development Professionals, Talent Management Staff, HR Administrators and Training Assistants, HR Business Partners, Finance, Performance Management. 8th – 9th November 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Implementing Performance Improvement Plans (PIP) Workshop
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This workshop sets out to improve the way that Managers and Team Leaders handle expectation setting, continuous feedback and confronting poor performance with a view to restoring performance to acceptable levels or the termination/re-assignment of the performer. HR Managers / Officers, Supervisors, Team Leaders, Head of Departments, Employees Relations Managers, Talent Acquisition Managers, Training Managers, Learning & Development Managers, HR Generalists. 14th November 2018 Nairobi Ksh 22,500 + VAT pp/USD 250

Delightful Customer Experience Workshop
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In today’s customer-focused world, great customer experience is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. The goal as an organisation is to have customer service that is not just the best but legendary. Customer service reps, front office staff, sales agents, call center agents, technical and support personnel, field service reps, account executives, admin officers, cashiers, credit and billing specialists, business owners—as well as managers who want to refresh their skills in order to guide their teams. 15th and 16th November 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

MS Excel for Business
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So many of us work by habit — doing things the same old way we learned to do them the first time. Break free of old habits and discover the Excel power tools that are available and just waiting to be used! You’ll learn the ABCs of using charts, graphs, fonts, borders, shading, and more — and produce spreadsheets that communicate better and really get attention! Line Managers and Supervisors, Office Managers, Investment Bankers, Management Consultants, Accountants, PAs, Sales and Marketing Professionals , Engineers, Business Analysts, Operations, Trainers, HR and Admin Officers, Project Managers, IT Professionals, Legal Officers, Cashiers and Loan Officers 21st November 2018 Nairobi Ksh 22,500 + VAT pp/USD 250

Effective Credit Management and Debt Collection Strategies Workshop
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This workshop gives you a solid understanding of the basic principles of managing credit and implementing a well-structured credit and collection system that fits the needs of your company and your clients. When you complete this program, you will be able to review or reorganize any accounts receivable within your organisation Accounts Receivable Officers, Credit Supervisors and Managers, Credit Controllers, Debt Recovery Agents, Back Office Staff, Finance, Accounts and Admin. Executives and Managers, Office Managers, Sales and Marketing Professionals, Business Owners, Credit Analysts, Collection Managers and their assistants, Bank Loan Officers and Credit Committee Members. 6th and 7th December 2018 Mombasa Ksh 40,500 + VAT pp/USD 450

Perfect PA, Executive Assistant and Office Administrator Masterclass
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Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are increasingly depended on to work under pressure and use initiative to help achieve business objectives. This seminar is not to be missed. The role of Executive Assistant and PAs has reached a really exciting juncture in its evolution. This two-day course is designed for PAs, executive secretaries and office managers, office assistants, receptionists, event coordinators, and other professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. 29th and 30th November 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Designing and Implementing a Performance Management System
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Learn how to evaluate performance management from a systems perspective, to understand the relationships between the various system components, and to develop strategies for interlinking components into a system that supports your organization. Human resources professionals, business owners, managers, and others seeking a strategic approach in designing and implementing a meaningful and relevant performance management system. 3rd – 7th December 2018 Mombasa Ksh 92,500 + VAT pp/USD 950

Dynamic Selling Skills and Technique Workshop
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This 2-day intensive workshop focuses on a dynamic sales process that will assist you to develop a more structured sales approach and enable you to quickly develop skills and techniques that can enhance your sales performance. Sales Executives and Sales Representatives, Sales Team members, Sales Account Managers, Employees working as sales support staff and/or sales admin, Front Line Customer Services Staff, Business Development Executives, Marketing Executives, Sales Managers. 6th and 7th December 2018 Nairobi Ksh 40,500 + VAT pp/ USD 450
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