The COVID-19 pandemic has not only had serious implications on people’s health, it has significantly impacted businesses and the economy. As the pandemic continues to evolve, now’s the time to shift focus to efforts that support a return to work, while addressing needed changes in the months ahead.
This unprecedented disruption has pointed organisations to existing gaps and shifts in core markets, employer-employee relationships, supply chains or business models. As organisations’ management burn the ‘midnight oil’ to address these concerns and adapt to the new environment, we have identified key learning and development priority areas:
1) Leadership – Everything rises and falls on Leadership. Equip your management team to lead through crisis, remain focused and motivate the workforce.
2) Customer Experience – The disruption has greatly altered consumer behaviours. How do we enhance customers experience online and respond to their changed demands?
3) Finance & Liquidity – As business activities slow, some companies are seeing lower revenue resulting in less cash flow. Managing cash and liquidity positions may be crucial in the weeks ahead.
4) Digital Transformations – As business shifts to online platform it’s time to invest in digital upskilling like Digital Marketing, Online Merchandise, Telephone Etiquette and so on.
5) Operations & Supply Chains – The pandemic has greatly disrupted the supply chains due to travel restrictions and lockdowns. Organisations can review their supplier relations and review their operations to reflect the new realities.
6) Strategy & Brands – The pandemic has exposed the inadequacy of our strategic plans. This is because uncertainty poses a tremendous challenge for strategy making. Ordinarily traditional approaches to strategy—though often seen as the answer to change and uncertainty—actually assume a relatively stable and predictable world. Your organisation’s response to the Pandemic will greatly influence your target markets perception of your brand.
7) Workplace Policies & Procedures – Never waste a crisis. With the disrupted workplace this would be a great opportunity to review the company policies and procedures to reflect the new work environment.
8) Crisis Management – Has your business resilience and continuity plan passed the Pandemic test? Time to retrain the business continuity committee and put in place a more robust business continuity plan.
We have a wide range of these trainings available as both In-House or Open Programs and can be delivered as live virtual or face to face workshop. We will be glad to partner your organisation to implement any of the training. Kindly contact us via firstname.lastname@example.org or call via 0770 991 893