We get close to our clients. We learn their business. We develop precisely tailored, custom solutions that serve them best. Our clients are our partners. They have a stake in our solutions and we have a stake in their success.
Our Area of Focus
A strong grading structure underpins every successful, fair & equitable reward scheme, promotions, transfers and other internal parity issues and the first step is evaluating jobs. We offer job evaluation schemes to suit every business. We assist you determine the relative level, importance, complexity, and value of each job in your organization which will greatly help in choosing the right people for the right jobs.
INSPECT what you EXPECT! Do your customers truly experience the high levels of service that you expect, all the time? Our mystery shopping services can help you obtain consistent, objective, and actionable feedback on service delivery and customer experience from a range of customer touchpoints.
Planning on conducting an evidence-based mystery shopping campaign? Reach out to us. Our Secret shoppers are handpicked from an extensive database to match the specific requirements of your program.
Avoid misunderstanding and misconceptions by providing all employees with standardized business process documentation which will help to shape the vision and culture of your company.
Our Employee Handbook writing services will help audit your current handbook or develop a customized handbook to ensure your content is current, relevant and required. Whether it’s just one policy you need to add or an entire handbook, our experienced staff will assist you in developing clear and appropriate policies that are up-to-date and tailored for your industry and company culture.
HR audit will result in a “road map” to HR effectiveness and compliance – where you are now, where you need and want to be, and most importantly, how to get there.
HR Compliance Assessment is designed to aide employers in evaluating strengths and weaknesses of their HR function as well as assisting in identification and elimination of potential areas of concern. The assessment results are presented in a detailed, confidential, objective summary report along with a prioritized series of recommendations to serve as the basis in forming more effective, and often times, compliant HR strategies and solutions.
Make Performance Management Work for You. Why settle for disruptive, ineffective and inaccurate annual reviews when you could use the exercise to align individual goals with company objectives and increase employee engagement.
We work with your team to build a Performance Management System integrates the key processes, systems and tools required to plan, manage and measure performance while providing your business with end-to-end insight into what you’re doing, how you’re doing and what you should plan to do in the future.
A basic and effective baseline customer satisfaction survey program should focus on measuring customer perceptions. How well does your company deliver on the critical success factors and dimensions of the business as defined by the customer? For example, is your service prompt and is your staff courteous? How responsive and understanding of the customer’s problem are your representatives?
Our Customer Satisfaction Survey are designed to unearth factors that produce the highest perceived value by customers, provide knowledge to both correct deficiencies in today’s customer service and assist in building high value strategic, customer service offerings for the future.
Strategic planning affords stakeholders in an organization the opportunity to learn more about the organization, to share their perceptions of its strengths and weaknesses, and to discuss critical issues affecting, or likely to affect, the organization in the future.
We facilitate strategy development for our clients enabling them to identify and build the differentiating capabilities they need to outperform. We ensure that your strategic plan is turned into action with clear plans, accountability, resource allocation and control for the ultimate goal of ensuring full implementation.
How effective are your sales management processes in driving the revenue and margin growth you need? The why, where and what of sales growth initiative must inform the strategy.
We work with our clients to create scalable & repeatable sales development systems & processes, with a powerful mix of both digital & more traditional business development techniques that will win more business & is correct for the nature of your industry.
Make Every Hire A “Great Hire”. Every hire is important because each one contributes to the future of your company in one way or another. To be a great hire, the individual must go beyond meeting the job qualifications–they also need to be A-players that fit your company culture.
We help our clients achieve flexible, cost effective and objective hiring solutions. We also provide guidance in designing of appointment letters and employment contracts.
Today’s digital landscape is more competitive than ever, requiring organisation to execute online strategies that attract, convert, and retain more customers.
As a trusted partner of choice, we work closely with our clients across all industries to make the best use of digital technologies, and innovative ways of working, to deliver tangible, lasting and enriched brand experience.
We will work with you to determine whether your needs are best met by higher organic search placements, carefully thought-out search engine marketing, more social media exposure, updated website design and content or a combination of all these options. This integrated approach maximises your budget dollars while providing tangible and impress online results.