5TH & 6TH AUGUST 2021 – FOUR POINTS BY SHERATON HOTEL
Define Your Brand through Delightful Customer Experience!
Almost every successful company recognizes that it is in the customer-experience business. With the whole online world at their fingertips consumers today have more choice and power than ever before. The entire game is now about the Customer Experience.
In today’s incredibly competitive marketplace, consistently delivering excellent customer service is the most proven and reliable way to grow your business. It’s the only sustainable and unique point of differentiation.
This workshop aims at making delightful customer experience a way of life. Participants will gain attitudes, knowledge, skills, insights and practical experience necessary to create lasting customer satisfaction, relationships and repeat business.
By the end of the course, participants will be able to:
- Identify what you and your organisation have to offer customers
- Understanding the fundamentals of service excellence
- Understand and manage customer expectations in different situations
- Employ service excellence strategies to retain current and attract new customers
- Developing confidence and assertiveness when providing service excellence,
- Deal with customer dissatisfaction situations effectively resulting in constructive outcomes
- Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
Customer Service Reps, Receptionists, Front Office Staff, Call Center Agents, Field Service Representatives, Floor Managers, Team Leaders, Hospitality Staff Members, Government Service Reps, Field & Technical Service Reps, Credit & Billing Specialists, Account Executives, Admin Officers, Cashiers, Business Owners.