THE ULTIMATE CUSTOMER EXPERIENCE WORKSHOP

• Training
• October 12, 2022

Recent survey by PwC found out that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three bad experiences. The same survey found that 86% of buyers are willing to pay more for a great customer experience, and 49% will make add-on purchases on the spot after receiving a personalized customer service experience.

In today’s incredibly competitive marketplace, consistently delivering exceptional customer service is the most proven and reliable way to grow your business. It’s the only sustainable and unique point of differentiation.

We must go beyond simply showcasing our products and services and purposefully build a customer excellence culture by proactively anticipating your customers’ needs and exceeding their expectations every single time.

This fun and exciting course will help participants to gain attitudes, knowledge, skills, insights and practical experience necessary to delight customers.

At the end of this training participants will be able to:

• Understand the fundamentals of service excellence
• Understand your customers and their needs
• Practice the techniques of managing customer expectations and delight customers at every point of interaction
• Understand customers’ emotions by observing subtle emotional cues and how to respond to each cue independently
• Follow a clear process for communicating with customers
• Communicate effectively using simple and concise language
• Effectively manage difficult situations with customers regain customer loyalty
• Manage time and stress effectively to improve productivity
• Learn how to build long lasting customer relations for business growth 

Customer Service Representatives, Front Office Staff, Sales Agents, Call Centre Agents, Technical & Support Personnel, Field Service Representatives, Account Executives, Admin Officers, Cashiers, Credit & Billing Specialists, Business Owners