Office Assistant(25 – 30K)

This is a full time position. We are looking for competent, reliable, energetic, organised and trustworthy Administration Assistant to help us grow the training & consulting business of the company by carrying out a variety of strategic and clerical duties along with other tasks ensuring the workplace runs efficiently.

The goal is to provide administrative support to Grayson Consulting staff and maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.

Roles & Responsibilities:

Accounting Roles

  • Perform accounting tasks including invoicing and budget tracking
  • File tax return & other statutory payments like VAT, PAYE, NHIF, NSSF,
  • Maintain and manage office administrative expenditure.
  • Correspond with customers having long overdue and delinquent balances.
  • Check and verify vendor bills before making payment advice.
  • Maintain and manage inventory control of materials and supplies.
  • Maintain bank deposits and cheque payment records.
  • Reconcile sales records with bank statements.
  • Provide accounting and administrative support to external audit teams.

Customer Service Roles

  • Provide outstanding and exceptional customer service
  • Maintain broad knowledge of all company products, services and promotions.
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, face to face etc.
  • Research, prioritize and resolve customer issues in timely and accurate fashion.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Return customer calls in a timely manner to ensure customer satisfaction

Business Development Roles

  • Actively search for and respond to pre-qualifications/tenders/quotations requests
  • Maintain and manage customer databases
  • Update customer database with sales orders, invoice, and payment details.
  • Research both existing and potential clients to generate leads for the sales team
  • Coordinate marketing intern teams in reaching set goals and objectives.
  • Offer after-sales service by calling clients to find out their satisfaction levels
  • Submit timely reports and prepare presentations/proposals as assigned

 

General Admin Roles

  • Coordinate office procedures and operations to ensure efficiency
  • Opening & closing of the office within the stipulated working hours
  • Maintaining a clean and enjoyable working environment
  • Clerical duties such as photocopying, filing, issuing receipts, scanning
  • Management of office equipment
  • Hotel & Travel bookings arrangements

 

Knowledge, Skills, Competencies & Qualifications

  • Accounting qualification – CPA II
  • Diploma/Degree in Business Administration or Business related field
  • Proficiency in MS Office & QuickBooks
  • An ability to remain calm under extreme pressure.
  • Being a team player.
  • Willing to show initiative, get things done, really well, and fast.
  • Excellent communication – written and spoken and customer care skills
  • Prior office management experience preferred
  • Strong attention to detail
  • Ability to work without supervision
  • Excellent time management skills
  • Strong prioritisation and organisation skills
  • Ability to handle confidential information
  • Strong record keeping skills
  • Presentation skills, including welcoming guests to events

How to Apply

If you meet the above qualifications send CV to info@graysoncl.com by 20th April 2019. Only the shortlisted candidates will be contacted.

 

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