Training Calendar : NOTE: All quoted prices are exclusive of VAT, All courses are available as In-House trainings

The supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staffThe supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staff

Supervisors, Team Leaders, HODs’; Finance, Sales & Marketing, HR, Procurement & Supply Chain, ICT, Customer Experience, Operations & Technical Managers, Engineers, Project Managers in private, public & not-for-profit organisations

Today, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making processToday, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making process

Finance & Accounts Professionals, Business Analysts, Research Professionals, Data Scientists, Sales & Marketing Professionals, Supply Chain Management Professionals, Data Entry Clerks, Database Admins, IT Staff, Reconciliation Officers, Medical Professionals, Loan Officers

Understanding the inherent correlation between work & employee’s safety & health is crucial in acknowledging & practicing occupational safety & health. This program is designed raise awareness of health & safety principles & practices, legislations & compliance & promote a positive health & safety culture.

Safety & Health Committee Members, OSH Coordinators, OSH Consultants, Safety Managers, Fire Marshals, Fist Aiders, Departmental Managers, Risk Managers, Engineers & Technicians, Union Representatives, Operations & Production Managers, Floor Managers, HR Managers/Officers, Facility Managers, Audit Managers

Today’s front-line staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. They act as ambassadors for the business offering tailored approach & services that enhance the brand & improve customer experience

Receptionists, Front Desk Staff, Switchboard Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Medical & Healthcare Receptionists, Office Admins, Technical & Support Personnel, Field Service Reps, Telesales Officer Personal Assistants, Secretaries, Office Support Staff  

A strong procurement process is key to the financial efficiency of any business. It aids in paying the right price for goods & services, minimises delivery times & helps you choose the best partners to work with your business

This course is suitable for procurement professionals, project managers, finance staff, operational staff, government officials & any other professionals who want to enhance their understanding of the end-to-end procurement process and improve their procurement capabilities

This course will walk participants through their organisation’s tax compliance requirements, proactive tax planning techniques & best practices for managing tax audits & mitigating exposure to tax risks

Accountants & Finance Professionals, Tax Counsel, Tax Consultants, Internal & External Auditors, Compliance Managers, HR Managers, Payroll Administrators, SMEs & Start-up, HODs’

This course will equip participants with repeatable consulting approach to identify business problems, apply data-backed insights & craft fit-for-purpose solutions that drive results thus, elevating your role as a trusted advisor

HR Directors, Managers, HR Generalist, HR Advisors, L&D Professionals, Talent Managers, Employee Engagement Manager, Independent Consultants, Aspiring Consultants, HRBPs

This course will equip participants with relevant principles, methodology & concepts in analysing, designing & implementing a remuneration scheme that is competitive, equitable & promotes employee engagement & high performance

HR Directors, HR Managers & Officers, Compensation & Benefits Managers, Payroll Managers, HR

Talent Advisors, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HR Business Partners, HR Shared Services, Talent Managers, People & Culture Managers

It’s your management team that turns the vision & goals into action & results. They are the ones who directly motivate & engage your employees. They are being asked to influence partners, dive into unfamiliar channels & motivate complex networks of global resources to get results

It is appropriate for Team Leaders, HODs’’, Project Mangers, Line Managers & all those who want to refresh their management skills

Your staff members are ready & able to take on the daily customer service challenges that they face. They must have a service-oriented attitude & skills they need to create legendary customer experiences every time the phone rings or during face-to-face customers’ interaction

Customer Service Rep, Receptionist, Front Office Staff, Switchboard Operators, Personal Assistants, Call Centre Agents, Sales Agents, Technical & Support Personnel, Field Service Reps, Cashiers, Credit & Billing Specialists, Hospitality Workers, Government Service Employees

Today, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making process

Finance & Accounts Professionals, Business Analysts, Research Professionals, Data Scientists, Sales & Marketing Professionals, Supply Chain Management Professionals, Data Entry Clerks, Database Admins, IT Staff, Reconciliation Officers, Medical Professionals, Loan Officers

But with evolving customer expectations, the rise of social media, proliferating contact channels & the heightened strategic role of customer experience, call centres are today a central point of communication to truly manage customer relationships

Call Center Manager, Call Center Supervisors, Team Leaders, Help Desk Managers, Customer Service Managers, Operations Managers, Quality Assurance Professionals, IT Professionals

Design to raise financial awareness, managers are better able to manage businesses’ revenues, costs, profits & cash. They will also be able to use their new financial knowledge to make more effective decisions

Non-finance staff in departments such as HR, Supply Chain, IT, Sales, Marketing, Operations, Production, Public Relations & Administration

Designed to help participants to balance strong leadership & likability. With these skills, you can be counted on to build productive relationships founded on trust, respect & accountability

Suitable for all mid-level managers

HRBP is the powerful connective tissue integrating business strategy with people management practices. People want flexibility, better work-life balance & most importantly, to be working for a company that has an inclusive & belonging culture & strong values that resonate with them

Senior HR Business Partners, HR Business Partners, Chief HR Officers, HR Directors, HR Generalists, Talent Managers, HR Consultants, People Managers, Talent Analysts, Employee Relations Managers, Compensation & Benefits Managers, Training Managers

Line Managers have a very important role to play, not only in managing people & day-to-day operations, but also in implementing HR & other organisational policies & in supporting their team's development & fostering a culture of employee performance, positive employee relations & employee engagement

HODs’, Team Leaders, Supervisors, Finance Heads, Office Managers, Procurement Professionals, Operations Managers, Sales & Marketing Managers, IT Managers, Legal Officers, Project Managers, NGO Professionals, Production Managers, Customer Experience Managers

The supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staff

Supervisors, Team Leaders, HODs’; Finance, Sales & Marketing, HR, Procurement & Supply Chain, ICT, Customer Experience, Operations & Technical Managers, Engineers, Project Managers in private, public & not-for-profit organisations

Participant will learn to manage, organise, interpret & provide access to a wide range of records & archives, focusing on the management of records for on-going purposes & their selection, preservation & accessibility for future uses including instant access & historical research

Records Managers & Officers, Information Manages, Security Managers, Knowledge Managers, Document Controllers & Administrators, Librarians, Secretaries, Auditors & Compliance Officers, Archive Managers, Registry Officers, Quality Control Specialists, IT Officers, Operations Managers

But with evolving customer expectations, the rise of social media, proliferating contact channels & the heightened strategic role of customer experience, call centres are today a central point of communication to truly manage customer relationships

Call Center Manager, Call Center Supervisors, Team Leaders, Help Desk Managers, Customer Service Managers, Operations Managers, Quality Assurance Professionals, IT Professionals

Selling to existing accounts is one of the biggest untapped opportunities for revenue growth. In today's competitive marketplace, businesses are increasingly recognizing the value of retaining existing customers & securing repeat business

Key Account Managers, Client Relationship Managers, Sales Managers & Executives, Business Development Managers, Key Account Support Team, Territory Managers, Marketing & Product Managers, Commercial Managers, Strategic Business Unit Managers

This program focuses on the critical aspects of HR auditing, including compliance with legal and regulatory requirements, risk management, and organizational effectiveness.

HR Managers & Officers, HR Directors, HR Analysts, HRBP, Performance & Reward Managers, General Managers HR, Heads of HR, HR Consultants, HR Shared Services, Talent Managers, People & Culture Managers, HR Systems Managers

It’s your management team that turns the vision & goals into action & results. They are the ones who directly motivate & engage your employees. They are being asked to influence partners, dive into unfamiliar channels & motivate complex networks of global resources to get results

It is appropriate for Team Leaders, HODs’’, Project Mangers, Line Managers & all those who want to refresh their management skills