Course Title | Description | Target Group | Course Date | Venue | Investment | Action |
---|---|---|---|---|---|---|
The Supervisory Skills Development |
The supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staffThe supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staff |
Supervisors, Team Leaders, HODs’; Finance, Sales & Marketing, HR, Procurement & Supply Chain, ICT, Customer Experience, Operations & Technical Managers, Engineers, Project Managers in private, public & not-for-profit organisations |
20th & 21st March 2025 | Lusaka | USD 500 pp | |
Data Management, Analysis & Reporting Using MS Excel |
Today, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making processToday, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making process |
Finance & Accounts Professionals, Business Analysts, Research Professionals, Data Scientists, Sales & Marketing Professionals, Supply Chain Management Professionals, Data Entry Clerks, Database Admins, IT Staff, Reconciliation Officers, Medical Professionals, Loan Officers |
20th & 21st March 2025 | Addis Ababa | USD 500 pp | |
Managing Health & Safety in The Workplace |
Understanding the inherent correlation between work & employee’s safety & health is crucial in acknowledging & practicing occupational safety & health. This program is designed raise awareness of health & safety principles & practices, legislations & compliance & promote a positive health & safety culture. |
Safety & Health Committee Members, OSH Coordinators, OSH Consultants, Safety Managers, Fire Marshals, Fist Aiders, Departmental Managers, Risk Managers, Engineers & Technicians, Union Representatives, Operations & Production Managers, Floor Managers, HR Managers/Officers, Facility Managers, Audit Managers |
20th & 21st March 2025 | Kigali | USD 500 pp | |
Receptionist, Frontline Excellence & Telephone Etiquette |
Today’s front-line staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. They act as ambassadors for the business offering tailored approach & services that enhance the brand & improve customer experience |
Receptionists, Front Desk Staff, Switchboard Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Medical & Healthcare Receptionists, Office Admins, Technical & Support Personnel, Field Service Reps, Telesales Officer Personal Assistants, Secretaries, Office Support Staff |
27th & 28th March 2025 | Nairobi | Kes 42,500 / USD 400 pp | |
The Complete Procurement Cycle |
A strong procurement process is key to the financial efficiency of any business. It aids in paying the right price for goods & services, minimises delivery times & helps you choose the best partners to work with your business |
This course is suitable for procurement professionals, project managers, finance staff, operational staff, government officials & any other professionals who want to enhance their understanding of the end-to-end procurement process and improve their procurement capabilities |
27th & 28th March 2025 | Lilongwe | USD 500 pp | |
Tax Compliance, Planning & Management |
This course will walk participants through their organisation’s tax compliance requirements, proactive tax planning techniques & best practices for managing tax audits & mitigating exposure to tax risks |
Accountants & Finance Professionals, Tax Counsel, Tax Consultants, Internal & External Auditors, Compliance Managers, HR Managers, Payroll Administrators, SMEs & Start-up, HODs’ |
3rd & 4th April 2025 | Nairobi | Kes 42,500 / USD 400 pp | |
Mastering HR Consulting |
This course will equip participants with repeatable consulting approach to identify business problems, apply data-backed insights & craft fit-for-purpose solutions that drive results thus, elevating your role as a trusted advisor |
HR Directors, Managers, HR Generalist, HR Advisors, L&D Professionals, Talent Managers, Employee Engagement Manager, Independent Consultants, Aspiring Consultants, HRBPs |
3rd & 4th April 2025 | Kampala | USD 500 pp | |
Compensation Packages & Payroll Structure |
This course will equip participants with relevant principles, methodology & concepts in analysing, designing & implementing a remuneration scheme that is competitive, equitable & promotes employee engagement & high performance |
HR Directors, HR Managers & Officers, Compensation & Benefits Managers, Payroll Managers, HR Talent Advisors, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HR Business Partners, HR Shared Services, Talent Managers, People & Culture Managers |
10th & 11th April 2025 | Nairobi | Kes 42,500 / USD 400 pp | |
The Management Excellence Masterclass |
It’s your management team that turns the vision & goals into action & results. They are the ones who directly motivate & engage your employees. They are being asked to influence partners, dive into unfamiliar channels & motivate complex networks of global resources to get results |
It is appropriate for Team Leaders, HODs’’, Project Mangers, Line Managers & all those who want to refresh their management skills |
10th & 11th April 2025 | Addis Ababa | USD 500 pp | |
Excellent Customer Experience & Service Delivery |
Your staff members are ready & able to take on the daily customer service challenges that they face. They must have a service-oriented attitude & skills they need to create legendary customer experiences every time the phone rings or during face-to-face customers’ interaction |
Customer Service Rep, Receptionist, Front Office Staff, Switchboard Operators, Personal Assistants, Call Centre Agents, Sales Agents, Technical & Support Personnel, Field Service Reps, Cashiers, Credit & Billing Specialists, Hospitality Workers, Government Service Employees |
16th & 17th April 2025 | Dar es Salaam | USD 500 pp | |
Data Management, Analysis & Reporting Using MS Excel |
Today, organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to organize, interpret & present data in a way that can assist management in their decision-making process |
Finance & Accounts Professionals, Business Analysts, Research Professionals, Data Scientists, Sales & Marketing Professionals, Supply Chain Management Professionals, Data Entry Clerks, Database Admins, IT Staff, Reconciliation Officers, Medical Professionals, Loan Officers |
16th & 17th April 2025 | Nairobi | Kes 42,500 / USD 400 pp | |
The Call Centre Management Boot Camp |
But with evolving customer expectations, the rise of social media, proliferating contact channels & the heightened strategic role of customer experience, call centres are today a central point of communication to truly manage customer relationships |
Call Center Manager, Call Center Supervisors, Team Leaders, Help Desk Managers, Customer Service Managers, Operations Managers, Quality Assurance Professionals, IT Professionals |
23rd to 25th April 2025 | Lusaka | USD 500 pp | |
Finance & Budget for Non-Finance Professionals |
Design to raise financial awareness, managers are better able to manage businesses’ revenues, costs, profits & cash. They will also be able to use their new financial knowledge to make more effective decisions |
Non-finance staff in departments such as HR, Supply Chain, IT, Sales, Marketing, Operations, Production, Public Relations & Administration |
24th & 25th April 2025 | Lilongwe | USD 500 pp | |
Leadership, Communication & Interpersonal Skills |
Designed to help participants to balance strong leadership & likability. With these skills, you can be counted on to build productive relationships founded on trust, respect & accountability |
Suitable for all mid-level managers |
24th & 25th April 2025 | Kigali | USD 500 pp | |
HR Business Partnering |
HRBP is the powerful connective tissue integrating business strategy with people management practices. People want flexibility, better work-life balance & most importantly, to be working for a company that has an inclusive & belonging culture & strong values that resonate with them |
Senior HR Business Partners, HR Business Partners, Chief HR Officers, HR Directors, HR Generalists, Talent Managers, HR Consultants, People Managers, Talent Analysts, Employee Relations Managers, Compensation & Benefits Managers, Training Managers |
7th to 9th May 2025 | Dar es Salaam | USD 500 pp | |
Essential HR Skills for Line Managers |
Line Managers have a very important role to play, not only in managing people & day-to-day operations, but also in implementing HR & other organisational policies & in supporting their team's development & fostering a culture of employee performance, positive employee relations & employee engagement |
HODs’, Team Leaders, Supervisors, Finance Heads, Office Managers, Procurement Professionals, Operations Managers, Sales & Marketing Managers, IT Managers, Legal Officers, Project Managers, NGO Professionals, Production Managers, Customer Experience Managers |
8th & 9th March 2025 | Nairobi | Kes 42,500 / USD 400 pp | |
The Supervisory Skills Development |
The supervisor is the critical business link between the higher echelons of a business deciding strategy & the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business & meet the needs of the supervised staff |
Supervisors, Team Leaders, HODs’; Finance, Sales & Marketing, HR, Procurement & Supply Chain, ICT, Customer Experience, Operations & Technical Managers, Engineers, Project Managers in private, public & not-for-profit organisations |
8th & 9th May 2025 | Kampala | USD 500 pp | |
Records, Documentation & Archive Management |
Participant will learn to manage, organise, interpret & provide access to a wide range of records & archives, focusing on the management of records for on-going purposes & their selection, preservation & accessibility for future uses including instant access & historical research |
Records Managers & Officers, Information Manages, Security Managers, Knowledge Managers, Document Controllers & Administrators, Librarians, Secretaries, Auditors & Compliance Officers, Archive Managers, Registry Officers, Quality Control Specialists, IT Officers, Operations Managers |
12th to 16th May 2025 | Mombasa | Kes 89,750 / USD 850 pp | |
The Call Centre Management Boot Camp |
But with evolving customer expectations, the rise of social media, proliferating contact channels & the heightened strategic role of customer experience, call centres are today a central point of communication to truly manage customer relationships |
Call Center Manager, Call Center Supervisors, Team Leaders, Help Desk Managers, Customer Service Managers, Operations Managers, Quality Assurance Professionals, IT Professionals |
14th to 16th May 2025 | Addis Ababa | USD 700 pp | |
Key Account Management |
Selling to existing accounts is one of the biggest untapped opportunities for revenue growth. In today's competitive marketplace, businesses are increasingly recognizing the value of retaining existing customers & securing repeat business |
Key Account Managers, Client Relationship Managers, Sales Managers & Executives, Business Development Managers, Key Account Support Team, Territory Managers, Marketing & Product Managers, Commercial Managers, Strategic Business Unit Managers |
21st to 23rd May 2025 | Kigali | USD 700 pp | |
Mastering HR Audits |
This program focuses on the critical aspects of HR auditing, including compliance with legal and regulatory requirements, risk management, and organizational effectiveness. |
HR Managers & Officers, HR Directors, HR Analysts, HRBP, Performance & Reward Managers, General Managers HR, Heads of HR, HR Consultants, HR Shared Services, Talent Managers, People & Culture Managers, HR Systems Managers |
29th & 30th May 2025 | Lusaka | USD 500 pp | |
The Management Excellence Masterclass |
It’s your management team that turns the vision & goals into action & results. They are the ones who directly motivate & engage your employees. They are being asked to influence partners, dive into unfamiliar channels & motivate complex networks of global resources to get results |
It is appropriate for Team Leaders, HODs’’, Project Mangers, Line Managers & all those who want to refresh their management skills |
29th & 30th May 2025 | Lilongwe | USD 500 pp |