Training Calendar : NOTE: All quoted prices are exclusive of VAT, All courses are available as In-House trainings

Bad debt and working capital are serious concerns for any business today. Therefore, it is very essential to ensure that your credit control and debt collection activities result in TIMELY payment of the outstanding debts from your customers, without damaging your good customer relations with your clients

Debt and Credit Controllers, Debt Collection Managers, Financial Agents, Credit Analysts, Credit Assistants, Supervisors, Executives & Managers, Finance, Accounts & Admin. Executives & Managers, Bankers, Sacco & Micro-Finance Officials,

Fraud is a widespread risk that can affect any organization, its business continuity, and its reputation. Its therefore important that every organization should have a plan in place as preventing fraud is much easier than recovering your losses after a fraud has been committed

Board Members, Directors, CEOs’ Chief Financial Officers, Internal and External Auditors, Accountants, Fraud Examiners, Risk Managers, Legal Officers, Loss Prevention Specialists, Internal Control Professionals

This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives

Training Managers, HR Managers & Officers, Learning & Development Professionals, Consultants, Professional Trainers, Classroom Instructors/Lecturers, HODs & Course Leaders

Not every manager is a HR Manager, but every manager manages HR. Managers & Supervisors are expected to deal with some HR issues within their departments. However, they do not have the expertise to deal with the employees’ related issues they face, yet they are expected to make decisions that are both effective & legal.

Supervisors, Team Leaders, HODs’, Team Leaders and all Non-HR Managers in Public, Private or Not for Profit organisations 

An individual’s ability to understand & control own emotions & those of others & your interactions with them is at the heart of effective workplace relationships & productivity. This program is designed to provide you with the knowledge & tools to develop your EQ.

Suitable for all cadre of staff in the workplace

The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges they face

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep

It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries

The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges they face

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep

As the creation of infinite amounts of information continues to increase and regulatory laws evolve, the need to develop reliable filling and records management becomes only more imperative

Office Managers, Registry Staff, Records Officers, Administrative Assistants, Filing Clerks, Legal Assistants, Medical Records Officers, Librarians, HR Staff, Secretaries, Personal Assistants

This course is designed to teach participants how to raise the motivation of employees & improve performance through setting objectives, tips on managing conflict in appraisals, how to write effective performance reviews quickly, easily & effectively and giving effective feedback & praise.

All levels of management, including Team Leaders, Supervisors, HR Managers /Officers, HODs’ responsible for conducting Performance Appraisals

Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees gives to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

This workshop is designed to equip participants with the knowledge of Labour Laws, & the implications of these provisions to the day to day staff management practices. Helping organizations eliminate many simple, common but expensive errors that employers often make

HR Managers /Officers, Line Managers, HODs, Supervisors, Unit Heads, Risk, & Compliance Managers, Staff Welfare Officers, Pensions & Benefits Officers, Recruitment Officers, Health & Safety Officers, Union Officials, Labor Relations Officers, Employee Relations Managers, Legal Practitioners

Organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to track and review information, for data analytics to empower organisations to make data-driven decisions

Data Scientist, Accountants, Financial Professionals, Researchers, Business Analysts, Medical Professionals, Sales & Marketing Professionals, M & E Officers, Personal Assistants, Production Managers, HR Professionals, Admin Assistants

This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives

Training Managers, HR Managers & Officers, Learning & Development Professionals, Consultants, Professional Trainers, Classroom Instructors/Lecturers, HODs & Course Leaders

This course provides participants with a framework for analysing a firm’s past performance, estimating its future performance & valuing its equity. It integrates key concepts from accounting, finance, economics & business strategy & applies them to financial decision making

Board Members, Company Secretaries, Directors, Head of Departments, Planning & Budget Managers, Project Team Members, Financial & Management Accountants, Treasury Staff, NGO Professionals, Entrepreneurs’

Strong corporate governance is the foundation for safe-and-sound operations. Effective governance frameworks help maintain profitability, competitiveness & resiliency through changing economic & market conditions by incorporating objectives, policies & risk limits that are appropriate to the size, complexity & risk profile of the institution

Chairs, Committee Chairs, Board Members, Committee Members, Board Secretaries, CEOs, Executive Directors, Senior Management, Corporate Governance Officers / Professionals, Strategic Planning Officers / Professionals, Risk / Compliance Management Function, Internal Audit Function, Internal Control Function, Corporate Affairs, Legal

The HR function must develop its ability to measure how HR decisions affect the organization and how the decisions taken by the organization affect human capital

HR Directors, HR Managers & Officers, HR Analysts, HRBP, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HR Business Partners, HR Shared Services

With selling becoming more & more difficult how do we rejuvenate & spark our sales people passion & focus to achieve organisational sales goals? This course is designed to empower your team & boost sales with the right techniques’, tools & methods

Sales Managers, Sale Executives, Business Development Officers, Customer Relationships Officers, Key Accounts Managers, Marketing Managers, Technical Sales Staff, Lead Generators, Social Media Managers, Sales, Business Owners

With selling becoming more & more difficult how do we rejuvenate & spark our sales people passion & focus to achieve organisational sales goals? This course is designed to empower your team & boost sales with the right techniques’, tools & methods

Sales Managers, Sale Executives, Business Development Officers, Customer Relationships Officers, Key Accounts Managers, Marketing Managers, Technical Sales Staff, Lead Generators, Social Media Managers, Sales, Business Owners

Organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to track and review information, for data analytics to empower organisations to make data-driven decisions

Data Scientist, Accountants, Financial Professionals, Researchers, Business Analysts, Medical Professionals, Sales & Marketing Professionals, M & E Officers, Personal Assistants, Production Managers, HR Professionals, Admin Assistants.

Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees gives to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries

The Data Protection Act impacts the operation of every organization in three main perspectives including Legal & Compliance, Data & Technology. It’s prudent therefore that organizations to comply with the Act by means of risk assessments being conducted & sufficient data protection policies, procedures & practices being implemented.

Board of Directors, Senior Managers, DPOs’, Security Managers, HR profs, ICT profs, Legal & Compliance Officers, HODs’, Supervisors, Union Officials, Sales & Marketing profs, Supply Chain profs

For most organizations, the old business adage rings true: 80% of your sales come from 20% of your clients. It would make sense, then, to treat these valuable customers with greater care.

Business Development Professionals, Key Account Managers Global Account Managers, Client Service Managers, Territory Manager, Sales Managers, Commercial Managers

Today businesses are successful as the quality of its leaders - they are the key to implementing the company’s vision, mission, policy & strategies. This course will equip participants with skills, knowledge & methods, they need to succeed

Middle Managers, Supervisors & Line Managers, Team Leaders, Head of Departments, Project Leaders and seasoned managers who want to refresh their leadership & management skills across all industries

Fraud is a widespread risk that can affect any organization, its business continuity, and its reputation. Its therefore important that every organization should have a plan in place as preventing fraud is much easier than recovering your losses after a fraud has been committed

Board Members, Directors, CEOs’ Chief Financial Officers, Internal and External Auditors, Accountants, Fraud Examiners, Risk Managers, Legal Officers, Loss Prevention Specialists, Internal Control Professionals

60% of New Managers underperform during their first two years. Those that survive develop bad habits that stay with them throughout their career. Research also reveals that new managers are often promoted based on their job skills and technical know-how, not managerial potential

Management Trainees, New Managers or Recently Promoted Managers, Emerging Leaders, Mid-level Managers, Supervisors, HODs’ & Team Leaders with no prior formal management training