Training Calendar : NOTE: All quoted prices are exclusive of VAT, All courses are available as In-House trainings

High sales performers are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them and keep them loyal.  These require a comprehensive, up-to-date set of mindset and skills – confidence, professionalism, solid sales planning & presentation skills

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Customer Experience Executives, Product Managers, B2B Professionals, Research & Development Professionals

Never has time management been more vital to success like in this time-poor era. Focusing on the important goals, rather than reacting to one crisis after another, increases your ability to achieve what you truly want

Managers, supervisors and team leaders who want to improve their ability to delegate work tasks to achieve maximum team efficiency and development

Negotiation skills lie at the very heart of business success. Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate

Managers, supervisors, team leaders or employees who conduct any strategic or operational negotiations such as facilitating meetings, resolving team conflicts, delegating, conducting performance reviews, hiring new staff, negotiating contracts

With limited budgets and the need for cost-effective solutions, it is not surprising for HR executives to face increasing pressure to justify their department’s spending particularly in the areas of training, learning and development

L&D Professionals Performance Managers, HRD Managers, Training Managers, HR Generalists & Consultants, Supervisors, OD Professionals, Line Managers, HODs, Training Coordinators.

Not every manager is a HR Manager, but every manager manages HR. Managers & Supervisors are expected to deal with some HR issues within their departments. However, they do not have the expertise to deal with the employees’ related issues they face, yet they are expected to make decisions that are both effective & legal.

Supervisors, Team Leaders, HODs’, Team Leaders and all Non-HR Managers in Public, Private or Not for Profit organisations.

An individual’s ability to understand & control own emotions and those of others and your interactions with them is at the heart of effective workplace relationships & productivity. This program is designed to provide you with the knowledge & tools to develop your EQ.

Suitable for all cadre of employees in the workplace

HRBPs are at the frontline of the business, fulfilling the key role of integrating business strategy with people management practices. They not only require exceptional consultancy skills but also the ability to understand HR strategy, a grasp of organisational culture, knowledge & skills to translate these into results

Senior HR Business Partner, HR Business Partner, Chief HR Officers, HR Generalist, HR Director, Head of HR, Talent Managers, HR Consultants, People Manager, Talent Analyst, Employee Relations Manager, Compensation & Benefits Managers, Training Managers

Today’s frontline staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. In addition, they are the jewels and gems in your company who can make or break the professional image you would like to project to current or potential customers

Receptionists, Front Office Staff, Telephone Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Switchboard Operators, Telesales Professionals, Personal Assistants/Secretaries, Accounts Receivable & Payable Professionals, and Office Support Staff  

The core element of every manager’s job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round & year-end performance appraisal, a process that involves the establishment of performance standards or objectives & an overall review of performance

All levels of management, including Team Leaders, Supervisors, HR Managers /Officers, HODs’ responsible for conducting Performance Appraisals

For business to be more competitive & successful competent managers are essential - because they are the key to implement the company’s vision, mission, policy & strategies. This course will equip participants with skills, knowledge & methods, they need to succeed as managers.

Middle Managers, Supervisors & Line Managers, Team Leaders, Head of Departments, Project Leaders and seasoned managers who want to refresh their management skills across all industries

Organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to track and review information, for data analytics to empower organisations to make data-driven decisions

Data Scientist, Accountants, Financial Professionals, Researchers, Business Analysts, Medical Professionals, Sales & Marketing Professionals, M & E Officers, Personal Assistants, Production Managers, HR Professionals, Admin Assistants

The core element of every manager’s job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round & year-end performance appraisal, a process that involves the establishment of performance standards or objectives & an overall review of performance

All levels of management, including Team Leaders, Supervisors, HR Managers /Officers, HODs’ responsible for conducting Performance Appraisals

As the creation of infinite amounts of information continues to increase & regulatory laws evolve, the need to develop reliable filling & records management becomes only more imperative. This course is designed to equip participants with the skills, knowledge & attitude vital to the successful filing, records & office management skills

Office Managers, Registry Staff, Records Officers, Administrative Assistants, Filing Clerks, Legal Assistants, Medical Records Officers, Librarians, HR Staff, Secretaries, Personal Assistants, Frontline Staff, Receptionist, Accounts Assistants, Entrepreneurs, Church Office Staff, IT Officers, & Support Staff