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Course Title Description Target Group Course Date Venue Investment Action
Managing Union Employees: Labour Relations & Labour Law Management


Conflict is a natural feature of the employment relationship. While employees share some interests with employers, there are also diverging & conflicting interests between the parties. Learn to develop & maintain successful labour & management relations to support employee engagement & prevent budgetary overruns

HR Professionals, Frontline Supervisors & Team Leaders who directly manage unionized employees, Union Representatives, Shop Stewards, Labour Relations Specialists, Legal Representatives & Compliance Officers, Industrial Relations Professionals, Organisational Leaders

6th to 8th March 2024 Naivasha Kes 63,750 / USD 500 pp
Excellent Warehouse & Inventory Management


Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers Warehouse Officers Buyers, Material & Inventory Planners, Production Planner, Freight Forwarders, Distribution & Logistics

7th & 8th March 2024 Kigali USD 500 pp
Frontline Excellence, Reception & Telephone Etiquette


Today’s frontline staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. In addition, they are the jewels & gems in your company who can make or break the professional image you would like to project to the world

Receptionists, Front Desk Staff, Switchboard Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Telesales Professionals, Personal Assistants/Secretaries, Accounts Receivable & Payable Professionals, and Office Support Staff 

14th & 15th March 2024 Nairobi Kes 42,500 / USD 350 pp
New Manager Bootcamp Program


60% of New Managers underperform during their first two years. Those that survive develop bad habits that stay with them throughout their career. Research also reveals that new managers are often promoted based on their job skills and technical know-how, not managerial potential

Management Trainees, New Managers or Recently Promoted Managers, Emerging Leaders, Mid-level Managers, Supervisors, HODs’ & Team Leaders with no prior formal management training

14th & 15th March 2024 Lusaka USD 550 pp
Financial Statements & Cash Flow Analysis & Interpretation


This course provides participants with a framework for analysing a firm’s past performance, estimating its future performance & valuing its equity. It integrates key concepts from accounting, finance, economics & business strategy & applies them to financial decision making

Board Members, Company Secretaries, Directors, Head of Departments, Planning & Budget Managers, Project Team Members, Financial & Management Accountants, Treasury Staff, NGO Professionals, Entrepreneurs’

21st & 22nd March 2024 Nairobi Kes 42,500 / USD 350 pp
Route to Market & Modern Trade Excellence


Your Route to Market strategy & execution helps you to achieve brand distribution, volume & profit growth while improving efficiency & effectiveness

Marketing Managers, Distribution Managers’/Distribution Heads, Sales Managers, Retailers, Wholesalers, Franchisees, Territory Managers, Channel Partners, General Managers, Production Managers, Entrepreneur & Start-Up Founders

21st & 22nd March 2024 Kampala USD 500 pp
Excellent Customer Experience & Service Delivery


The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges they face

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep

4th & 5th April 2024 Nairobi Kes 42,500 / USD 350 pp
Mastering Supervisory Excellence for Supervisors & New Managers


Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees give to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

4th & 5th April 2024 Kigali USD 500 pp
Remuneration Strategies & Salary Structuring


Implementing salary structures, remuneration & variable pay schemes can be a tough balancing act between designing a package that enable employers to adopt best-practices & compete more effectively in the war for talent whilst achieving cost-effectiveness for the employer

HR Directors, HR Managers & Officers, Compensation & Benefits Managers, Payroll Managers, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HRBP HR Shared Services, Talent Managers, People & Culture Officers

11th & 12th April 2024 Nairobi Kes 42,500 / USD 350 pp
Route to Market & Modern Trade Excellence


Your Route to Market strategy & execution helps you to achieve brand distribution, volume & profit growth while improving efficiency & effectiveness

Marketing Managers, Distribution Managers’/Distribution Heads, Sales Managers, Retailers, Wholesalers, Franchisees, Territory Managers, Channel Partners, General Managers, Production Managers, Entrepreneur & Start-Up Founders

18th & 19th April 2024 Lusaka USD 550 pp
Data Governance, Protection & Compliance


The Data Protection Act impacts the operation of every organization in three main perspectives including Legal & Compliance, Data & Technology. It’s prudent therefore that organizations to comply with the Act by means of risk assessments being conducted & sufficient data protection policies, procedures & practices being implemented.

Board of Directors, Senior Managers, DPOs’, Security Managers, HR profs, ICT profs, Legal & Compliance Officers, HODs’, Supervisors, Union Officials, Sales & Marketing profs, Supply Chain profs

18th & 19th April 2024 Naivasha Kes 42,500 / USD 350 pp
Remuneration Strategies & Salary Structuring


Implementing salary structures, remuneration & variable pay schemes can be a tough balancing act between designing a package that enable employers to adopt best-practices & compete more effectively in the war for talent whilst achieving cost-effectiveness for the employer.

HR Directors, HR Managers & Officers, Compensation & Benefits Managers, Payroll Managers, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HRBP HR Shared Services, Talent Managers, People & Culture Officers.

25th & 26th April 2024 Kampala USD 500 pp
Route to Market & Modern Trade Excellence


Your Route to Market strategy & execution helps you to achieve brand distribution, volume & profit growth while improving efficiency & effectiveness.

Marketing Managers, Distribution Managers’/Distribution Heads, Sales Managers, Retailers, Wholesalers, Franchisees, Territory Managers, Channel Partners, General Managers, Production Managers, Entrepreneur & Start-Up Founders.

2nd & 3rd May 2024 Nairobi Kes 42,500 / USD 350 pp
Perfect PA, Executive Assistant & Office Admin


It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills.

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries.

9th & 10th May 2024 Lusaka USD 550 pp
Essential HR Skills for Line Managers


Not every manager is a HR Manager, but every manager manages HR. Managers & Supervisors are expected to deal with some HR issues within their departments. However, they do not have the expertise to deal with the employees’ related issues they face, yet they are expected to make decisions that are both effective & legal.

Supervisors, Team Leaders, HODs’, Team Leaders and all Non-HR Managers in Public, Private or Not for Profit organisations.

16th & 17th May 2024 Nairobi Kes 42,500 / USD 350 pp
Excellent Customer Experience & Service Delivery


The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges that they face.

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep.

23rd & 24th May 2024 Kampala USD 500 pp
Excellent Warehouse & Inventory Management


Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs.

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers Warehouse Officers Buyers, Material & Inventory Planners, Production Planner, Freight Forwarders, Distribution & Logistics.

22nd to 24th May 2024 Mombasa Kes 63,750 / USD 500 pp
ALPHA Sales


High performing salespeople are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them & keep them loyal.  This require a comprehensive up-to-date set of mindset & skills.

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Personal Bankers, Customer.

30th & 31st May 2024 Kigali USD 500 pp
Human Resource Business Partner


HRBPs are at the frontline of the business, fulfilling the key role of integrating business strategy with people management practices. They not only require exceptional consultancy skills but also the ability to understand HR strategy, a grasp of organisational culture, knowledge & skills to translate these into results.

Senior HR Business Partner, HR Business Partner, Chief HR Officers, HR Generalist, HR Director, Head of HR, Talent Managers, HR Consultants, People Manager, Talent Analyst, Employee Relations Manager, Compensation & Benefits Managers, Training Managers

15th to 17th May 2024 Lilongwe USD 600
ALPHA Sales


High performing salespeople are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them & keep them loyal.  This require a comprehensive up-to-date set of mindset & skills.

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Personal Bankers, Customer Experience Executives, Product Managers, B2B Professionals.

23rd & 24th May 2024 Nairobi Kes 42,500 / USD 350 pp