Training Calendar : NOTE: All quoted prices are exclusive of VAT, All courses are available as In-House trainings

Organisations generate data every day. With so much data stored each year, MS Excel becomes the ultimate tool of choice to track and review information, for data analytics to empower organisations to make data-driven decisions

Data Scientist, Accountants, Financial Professionals, Researchers, Business Analysts, Medical Professionals, Sales & Marketing Professionals, M & E Officers, Personal Assistants, Production Managers, HR Professionals, Admin Assistants,

Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees gives to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries

The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges they face

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep

Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers Warehouse Officers Buyers, Material & Inventory Planners, Production Planner, Freight Forwarders, Distribution & Logistics

Data is only as good as one interprets it. To tap the most out of the data available to us, it has to be well-analyzed & presented for it to make sense. Power BI provides interactive business intelligence & visualization functions with an end-user-friendly interface to create dashboards & reports

Data Scientist, Accountants, Financial Mangers, Researchers, Business Analysts, Medical Professionals, Sales & Marketing Professionals, M & E Officers, PAs’, Production Managers, HR Professionals

60% of New Managers underperform during their first two years. Those that survive develop bad habits that stay with them throughout their career. Research also reveals that new managers are often promoted based on their job skills and technical know-how, not managerial potential

Management Trainees, New Managers or Recently Promoted Managers, Emerging Leaders, Mid-level Managers, Supervisors, HODs’ & Team Leaders with no prior formal management training

HRBP is the powerful onnective tissue integrating business strategy with people management practices. People want flexibility, bettr work-life balance & most importantly, to be working for a company that has an inclusive & belonging culture & strong values that resonate with themce

Senior HR Business Partners, HR Business Partners, Chief HR Officers, HR Directors, HR Generalists, Talent Managers, HR Consultants, People Managers, Talent Analysts, Employee Relations Managers, Compensation & Benefits Managers, Training Managers

Not every manager is a HR Manager, but every manager manages HR. Managers & Supervisors are expected to deal with some HR issues within their departments. However, they do not have the expertise to deal with the employees’ related issues they face, yet they are expected to make decisions that are both effective & legal.

Supervisors, Team Leaders, HODs’, Team Leaders and all Non-HR Managers in Public, Private or Not for Profit organisations 

The way & standard to which every employee does their job will shape the overall success of an organisation. As a manager, your primary focus is to create effective teams, plan resources, track progress, tackle gaps & coordinate activities to maximize results

HR Managers, HR Officers, Performance Management Professionals, Employment Relations Managers, Departmental Heads, Line Managers, Supervisors, Team Leaders, Learning & Development Professionals

To be the best, you need the best. A company's strength lies in the quality of its employees. Today’s challenging environment means that you must understand your staffing needs & identify exceptional, ideal candidates from the multi-generational, diverse talent pool

HR Managers/Officers, L&D Professionals, Line Managers & Supervisors, Succession Planners & CEO’s & Directors, Department Heads, HR Business Partners, NGO Officers, Project Team Leaders, Government Officers, Recruiters & Head-Hunting Professionals

External catastrophes, disruptions or the loss of key human capital can threaten the very existence of your company. Proactively managing risks through planning & on time-tested management processes, assures sustainability. BCM ensures that your business will remain in operation in the most challenging times

Business leaders responsible for Risk Management, Business Continuity, ICT, Human Resource, Strategy, Administration, Business Units, Facilities Management, Project Management and Corporate Communication

Today’s frontline staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. In addition, they are the jewels & gems in your company who can make or break the professional image yot or potential customersu would like to project to current

Receptionists, Front Office Staff, Telephone Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Switchboard Operators, Telesales Professionals, PA/EA, Account Receivable Professionals & Office Support Staff  

The right measures, metrics, & KPIs enable marketers to positively impact customer value & business growth, high customer acquisition, share of wallet, win rates & sales pipeline values & improve performance

Senior sales & marketing professionals from diverse industries seeking to enhance their understanding of metrics-driven decision-making and optimize their performance strategies

Essential for the success of all development programs, a robust Monitoring, Evaluation, Accountability & Learning system allows organizations to track progress, adapt strategies, uncover unplanned effects & evaluate the true impact on beneficiaries' lives

Country Managers, Program Managers, Project Officers, Monitoring & Evaluation Managers & Officers, Civil Society Representatives, Policy Makers, Government and Public Sector Employees, Development Planners, NGO Leadership, M&E Consultants

Organisations are often building cyber assets — websites, blogs, Facebook pages, LinkedIn profiles, YouTube brand channels and so on — to increase their online visibility in an extremely competitive landscape. However, not much thought goes into the strategy or the execution.

Social Media Managers, Digital Marketers, SEO Specialists, Content Marketers, Agency Account Executives, Corporate Communications Officers, Brand/Product Managers, Sales & Marketing Professionals, PR Professionals, Bloggers, Advertisers

For most organizations, the old business adage rings true: 80% of your sales come from 20% of your clients. It would make sense, then, to treat these valuable customers with greater care.

Business Development Professionals, Key Account Managers Global Account Managers, Client Service Managers, Territory Manager, Sales Managers, Commercial Managers

This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives

Training Managers, HR Managers & Officers, Learning & Development Professionals, Consultants, Professional Trainers, Classroom Instructors/Lecturers, HODs & Course Leaders

Today’s frontline staff are required to make decisions, solve problems, handle safety concerns & communicate with professionals at all levels. In addition, they are the jewels & gems in your company who can make or break the professional image you would like to project to current or potential customers

Receptionists, Front Office Staff, Telephone Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Switchboard Operators, Telesales Professionals, PA/EA, Account Receivable Professionals & Office Support Staff  

An individual’s ability to understand & control own emotions & those of others & your interactions with them is at the heart of effective workplace relationships & productivity. This program is designed to provide you with the knowledge & tools to develop your EQ

Suitable for all cadre of staff in the workplace