Payroll Management and Benefits Administration Benefits Workshop
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Although payroll is a major cost factor for organisations, it remains an area that is frequently excluded from improvement projects. It is crucial for payroll administrators to possess the knowledge, skills and attitude to perform the function effectively and be on top of the legislative compliance that involves payroll. HR Managers, HR Officers, HR Practitioners, HR Consultants, Administration Managers & Officers, Finance Managers, Payroll Officers, Accounts Managers, Compensation Managers, Talent Managers, HODs’ & Business Owners 25th and 26th January 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

Business Tax Compliance and Regulatory Workshop
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This training will walk participants through their organization’s tax compliance requirements, risk profile and exposures as a basis of acquiring requisite skills to effectively manage tax and mitigate tax exposures. Finance Controllers, Head of Finance, Accountants & Finance Managers, Internal Auditors, Revenue managers, Tax Accountants, Payroll Administrators, Branch Managers, HODs’, Entrepreneurs & Start-up Owners, Investment Bankers and Stock Brokers, HR Managers, External Auditors, Tax Counsel, and Assistant Tax Counsel, Tax Consultants & Administration Officers. 8th and 9th February 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

Effective Sales Strategies To Closing More Sales In 2018
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There are several key reasons why prospects decide not to buy. Sales reps almost always know what they are, but they often don’t know how to overcome them.
This course will dissect the reasons why sales fall apart and help sales reps build better habits to improve their sales strategies.
Sales Team Leaders, Sales & Marketing Managers, Sales Consultants, Commercial Managers, Sales Engineers, Customer Care Representatives, Sales Representatives, Telemarketers, Key Account Executives, Client Growth Specialist, Business Development Executives, Account Executives, Client Advisors, Sales Administrators, Sales Coordinators, Market Research Analysts, Leads Development Officers. 15th and 16th February 2018 Kampala USD 450 pp

MS Excel Seminar
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So many of us work by habit — doing things the same old way we learned to do them the first time. Break free of old habits and discover the Excel power tools that are available and just waiting to be used! You’ll learn the ABCs of using charts, graphs, fonts, borders, shading, and more — and produce spreadsheets that communicate better and really get attention! This training has been designed for Excel users who’re ready to tap into the features and functions for increased efficiency and productivity, and for greater capability to analyze and share data including; Managers and supervisors, Office managers, Accounting and finance professionals, Administrative assistants, Project managers, Sales managers, Business professionals, Cashiers and Loan officers 7th February 2018 Nairobi Kes 22,500 +VAT / USD 250 pp

New Manager Boot Camp Program
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You’ve worked hard to develop expertise in your field, and earn recognition and success within your organization. Now you’re moving up to management, which brings a whole new world of exciting possibilities, but potential challenges and uncertainties too. Newly Appointed Managers, Supervisors, Engineers, HODs’, ICT Professionals, Sales & Marketing Managers, HR Managers, Engineers, Team Leaders, Managers, Line Managers, Acting Managers, soon to be appointed Managers and those already in management but with no formal training in management. 8th and 9th February 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

10 Tools For Highly Effective Managers
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Today’s most-successful managers didn’t get that way by accident. They learned and applied the habits of great management. They would not have sustained and lasting success unless they are able to effectively lead themselves, influence, engage, and collaborate with others—and continuously improve and renew their capabilities. Senior Executives, Branch Managers, HOD’s, Line Managers, Team Leaders, Supervisors, Finance Manager, IT Managers, General Managers, Operations Managers, Human Resource Managers, Sales & Marketing Managers, Project Manages, Administration Managers Change Managers, Entrepreneurs and anyone managing people or is willing to expand their management skills 8th and 9th February 2018 Kigali USD 450 pp

HR Metrics & Analytics Workshop
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Organisations have been managing their human capital in the dark, based on gut–instinct and intuition. Given the increasingly difficult era of talent wars, complex environments and a deluge of information this approach is no longer acceptable. Businesses are demanding insights from HR. The effective use of data to understand the Human Capital is a must – have – capability for HR. HR Directors, HR Managers & Officers, HR Analysts, HR Advisors, Performance & Reward Managers, General Managers HR, Heads of HR, HR Consultants, HR Business Partners, HR Shared Services, Talent Managers, People & Culture Managers, HR Systems Managers, Finance Managers, HR Generalists, Training & Development Managers. 15th and 16th February 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

Telephone Etiquette and Frontline Receptionist Skills Seminar
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This is a practical course designed to handle everyday scenarios: confident professional greetings, screening and clarifying customer requests, announcing and transferring calls to the correct department, complete and accurate message taking, using appropriate professional words and phrases and projecting a positive “can-do” image that creates customer loyalty. Team members will develop skills to understand and be ready to progress many opportunities. Receptionists, Call Centre Agents, Frontline staff, Switchboard Operators, Customer Care Representatives, Telesales Professionals, Secretaries, Administration Officers. 15th and 16th February 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

Effective Sales Strategies To Closing More Sales In 2018
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There are several key reasons why prospects decide not to buy. Sales reps almost always know what they are, but they often don’t know how to overcome them.
This course will dissect the reasons why sales fall apart and help sales reps build better habits to improve their sales strategies.
Sales Team Leaders, Sales & Marketing Managers, Sales Consultants, Commercial Managers, Sales Engineers, Customer Care Representatives, Sales Representatives, Telemarketers, Key Account Executives, Client Growth Specialist, Business Development Executives, Account Executives, Client Advisors, Sales Administrators, Sales Coordinators, Market Research Analysts, Leads Development Officers. 22nd and 23rd February 2018 Nairobi Kes 40,500 +VAT / USD 450 pp

New Manager Boot Camp Program
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You’ve worked hard to develop expertise in your field, and earn recognition and success within your organization. Now you’re moving up to management, which brings a whole new world of exciting possibilities, but potential challenges and uncertainties too. Newly Appointed Managers, Supervisors, Engineers, HODs’, ICT Professionals, Sales & Marketing Managers, HR Managers, Engineers, Team Leaders, Managers, Line Managers, Acting Managers, soon to be appointed Managers and those already in management but with no formal training in management. 22nd and 23rd February 2018 Dar es Salaam USD 450 pp

10 Tools For Highly Effective Managers
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Today’s most-successful managers didn’t get that way by accident. They learned and applied the habits of great management. They would not have sustained and lasting success unless they are able to effectively lead themselves, influence, engage, and collaborate with others—and continuously improve and renew their capabilities. Senior Executives, Branch Managers, HOD’s, Line Managers, Team Leaders, Supervisors, Finance Manager, IT Managers, General Managers, Operations Managers, Human Resource Managers, Sales & Marketing Managers, Project Manages, Administration Managers Change Managers, Entrepreneurs and anyone managing people or is willing to expand their management skills. 1st and 2nd March 2018 Kampala USD 450 pp

Negotiating Collective Agreement and Industrial Relations Workshop
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Preparations, management – union relationship, communication skills, problem solving skills and the art of drafting clear and concise clause are important factors that underpin effective bargaining for collective agreements. Embarking on collective bargaining can be a daunting exercise coupled with problems and conflicts, even for the most experienced HR practitioners and representatives. HR Managers/OfficersLine Managers, HODs, Supervisors, Unit Heads, Administrators, HR Staff, Risk, & Compliance Managers, Branch Managers, Staff Welfare Officers, Recruitment Officers, Health & Safety Officers, Union Officials, Labor Relations Officers, Employee Relations Managers, Legal Practitioners & Finance Managers. 1st and 2nd March 2018 Nanyuki Ksh 40,500 + VAT pp/ USD 450

Delightful Customer Experience Workshop
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In today’s customer-focused world, great customer experience is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. The goal as an organisation is to have customer service that is not just the best but legendary. Customer experience representatives, front office staff, sales agents, call centre agents, technical and support personnel, field service representatives, account executives, admin officers, cashiers, credit and billing specialists, business owners—as well as managers who want to refresh their skills in order to guide their teams. 8th and 9th March 2018 Kigali USD 450

Integrating Business Planning, Budgeting and Forecasting
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This hands-on and practical workshop is designed specifically to give you the necessary tools to assist you to prepare your business plan, set realistic budgets and cash flow forecasts, and determine your business’ break even targets – all the necessary tools that will help you achieve your business’ financial goals. CEOs’, CFO, Financial Controllers, Finance Directors/Managers, Accountants, Business Analysts, Financial Consultants, Departmental Heads, Principal/Assistant Budget Officers, Financial Planners, Strategy Managers, Corporate Managers, Department Heads. 8th and 9th March 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Customer Management Strategies for Retention and Growth
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Each company’s specific market position, competitive threats, capabilities and personnel are different from even its closest competitors. It stands to reason, then, that every company needs its own customer management strategies. Relationship Managers, Account Managers, Sales & Marketing Managers, Relationship Officers, Accountants, IT Professionals, Project Managers & Engineers, Legal Personal, Personal Bankers, HR Business Partners, Branch Managers, Customer Service Representatives, Front-Line Managers, Operations Managers, Human Resource Managers and Business Development Managers. 8th and 9th March 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Influencing Difficult People and Challenging Situations in The Workplace
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We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers. Handled poorly or left unaddressed, difficult situations and people can create compounding problems that will only affect ongoing working relationships and client satisfaction. The effects on the business are a loss of productivity, turnover and absenteeism. It is suitable for everyone in the organisation who would benefit from learning how to deal more effectively with difficult people and situations in the workplace. 14th March 2018 Nairobi Ksh 22,500 + VAT pp/USD 250

Foundations of Contact Centre Management Workshop
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Once viewed simply as low-cost channels for resolving customer concerns, contact centers are now increasingly seen as powerful service delivery mechanisms and even as generators of revenue. Contact centre’s are built on five pillars of ‘Strategy’, ‘People’, ‘Process’, ‘Technology’ and Facilities’. Managing an efficient and effective contact centre requires harmony between all these pillars. Call Centre Managers, Team Leaders, Customer Service Managers, Coaching Staff, Sales & Marketing Managers, IT Managers, Telemarketers/Telesales, Customer Service Reps, Customer Relationship Managers, Help Desks Reps, Hiring/Coaching/Retention Managers 15th and 16th March 2018 Kampala USD 450

Project Communication and Stakeholders Management Workshop
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This course focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. Project Managers and Coordinators, Project Officers, Program Officers, Event Planners/Organisers, R & D Officers, Business Planning Coordinators, Technical Service and Support Staff, Finance Managers, Marketing Managers, Training Champions, Administrators and Managers responsible for Coordinating, Facilitating or Managing Projects and Programs. 15th and 16th March 2018 Mombasa Ksh 40,500 + VAT pp/USD 450

Key Account Management
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Learn how to influence your prospects and how to win and retain Key Account. Look after your most important customers before someone else does! This 2 day high impact course explores many of the best practices in key account management. This course is designed for Account Managers, Client Service Managers, Sales Managers, Sales Agents, Marketing & Product Managers, Business Owners, Business Development Managers, Territory Managers, Key Account Executives, Account Executives, Marketing Officers, Relationship Officers, and Channels Manager. 22nd and 23rd March 2018 Dar es Salaam USD 450

Delightful Customer Experience Workshop
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In today’s customer-focused world, great customer experience is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. The goal as an organisation is to have customer service that is not just the best but legendary. Customer experience representatives, front office staff, sales agents, call centre agents, technical and support personnel, field service representatives, account executives, admin officers, cashiers, credit and billing specialists, business owners—as well as managers who want to refresh their skills in order to guide their teams. 22nd and 23rd March 2018 Naivasha Ksh 40,500 + VAT pp/USD 450