Management Skills for PAs’, Executive Secretaries and Office Administrators
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The new role of the executive assistant is inextricably interwoven with management and leadership tasks. Planning, coordination, project management, time management, establishing priorities, multi-cultural relationship management, financial intelligence, strategic decision-making capability, and proactive skills are now the new norm./td> Personal Assistants, Executive Secretaries, Senior Administrators, Office Managers, Event Coordinators, Receptionists, Senior Clerks. 19th and 20th April 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Effective Credit Management and Debt Collection Strategies
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This workshop gives you a solid understanding of the basic principles of managing credit and implementing a well-structured credit and collection system that fits the needs of your company and your clients. When you complete this program, you will be able to review or reorganize any accounts receivable within your organisation. Accounts Receivable Officers, Credit Supervisors and Managers, Credit Controllers, Debt Recovery Agents, Back Office Staff, Finance, Accounts & Admin. Executives and Managers, Office Managers, Sales & Marketing Professionals, Business Owners, Credit Analysts, Collection Managers and their assistants, Bank Loan Officers & Credit Committee Members. 19th and 20th April 2018 Entebbe USD 450

High Impact Presentation Skills
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The three hallmarks of a successful presentation are a confident delivery, a crystal-clear message and an air of credibility. This workshop breaks down those elements and provides expert guidance and concrete information to master each aspect. This workshop is designed for all employees in the organisation. 25th April 2018 Nairobi Ksh 22,500 + VAT pp/USD 250

Effective Credit Management and Debt Collection Strategies Workshop
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This workshop gives you a solid understanding of the basic principles of managing credit and implementing a well-structured credit and collection system that fits the needs of your company and your clients. When you complete this program, you will be able to review or reorganize any accounts receivable within your organisation. Accounts Receivable Officers, Credit Supervisors and Managers, Credit Controllers, Debt Recovery Agents, Back Office Staff, Finance, Accounts & Admin. Executives and Managers, Office Managers, Sales & Marketing Professionals, Business Owners, Credit Analysts, Collection Managers and their assistants, Bank Loan Officers & Credit Committee Members. 26th and 27th April 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Perfect PA, Executive Assistant and Office Administrator Masterclass
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Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are increasingly depended on to work under pressure and use initiative to help achieve business objectives. This seminar is not to be missed. The role of Executive Assistant and PAs has reached a really exciting juncture in its evolution. This two-day course is designed for PAs, executive secretaries and office managers, office assistants, receptionists, event coordinators, and other professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. 26th and 27th April 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Monitoring and Evaluation Workshop
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M & E has increasingly been recognized as an indispensable tool for both project and portfolio management. Participants will be equipped with knowledge, skills and attitude requisite to develop and apply practical methods/approaches for monitoring and evaluation of their projects, programmes and institutions. Country Managers, Program Managers, Project Officers, Monitoring and Evaluation Managers and Officers, Civil Society Representatives, Policy Makers, Government and Public Sector Employees, Development Planners, NGO Leadership, M and E Consultants, Supervisors, Line Managers, Finance Managers 3rd and 4th May 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Foundations of Contact Center Management Workshop
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Contact centre’s are built on five pillars of ‘Strategy’, ‘People’, ‘Process’, ‘Technology’ and Facilities’. Managing an efficient and effective contact centre requires harmony between all these pillars. Call Centre Managers, Team Leaders, Customer Service Managers, Coaching Staff, Sales and Marketing Managers, IT Managers, Telemarketers/Telesales, Customer Service Reps, Customer Relationship Managers, Help Desks Reps, Hiring/Coaching/Retention Managers. 3rd and 4th May 2018 Dar es Salaam USD 450

Occupation Health and Safety Workshop
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Could your organization pass an OSHA inspection tomorrow? The right to safe and health working conditions has dramatically gained a lot of interest at the global, regional and national levels. Organizations have a moral responsibility to ensure the safety and well-being of their employees. Health and Safety Committee Members, Fire Marshals, Safety Managers, Departmental Heads, Risk Managers, Line Managers, L and D Managers, Administrators, General Managers, Operations Managers, Floor Managers, HR Managers/Officers, Facility Managers, Audit Managers, Business Owners. 10th and 11th May 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Negotiation Skills Workshop
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Mastering the art of negotiation is about understanding how to lead or navigate the negotiation process, uncover positions, know your priorities and use communication techniques that allow you to influence the negotiation. All Professionals, Managers, Sales and Marketing Managers, HR Managers, Company Secretaries, Team Leaders, Administrators and anyone who wishes to enhance their negotiation skill. 10th and 11th May 2018 Nanyuki Ksh 40,500 + VAT pp/USD 450

Labour Laws and Compliance Workshop
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Today, employment laws are far-reaching, and managers — along with the organizations they work for — can’t afford the luxury of ignorance. You must be up to date on the law, as well as all its fuzzy interpretations, and know precisely how those laws apply to situations within your organization. HR Managers /Officers, Line Managers, HODs, Supervisors, Unit Heads, Administrators, HR Staff, Risk, & Compliance Managers, Branch Managers, Staff Welfare Officers, Pensions & Benefits Officers, Recruitment Officers, Health & Safety Officers, Union Officials, Labor Relations Officers, Employee Relations Managers, Legal Practitioners, Chief Executive Officers Finance Directors, Finance Managers. 17th and 18th May 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Advance MS Excel for Business
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MS Excel is one of today’s most powerful and versatile tools that have become entrenched in business processes worldwide. Thus a working knowledge of Excel is vital for most professionals today but if you are not familiar with its basic functions, formulas, commands and keystrokes, you are setting yourself up for frustration and disappointment. Line Managers and Supervisors, Office Managers, Investment Bankers, Management Consultants, Accountants, Personal Assistants, Marketers, Engineers, Business Analysts, Recruiters, Production, Operations, Trainers, Human Resource Officers, Administrative Assistants, Project Managers, Sales Managers, IT Professionals, Legal Officers, Cashiers and Loan Officers 14th and 18th May 2018 Nairobi Ksh 89,500 + VAT pp/USD 900

Effective Meeting Management and Minute Taking Skills Workshop
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Across an entire organisation, many meetings from informal to formal are taking place every day. But if people can’t remember or agree on what actually occurred at a meeting, how can such a group effectively accomplish its objectives? Committee Chairpersons, Committee Members, Personal Assistants, Executive Assistants, Office Administrators, Secretaries, Project Assistants, Office Admins. 16th May 2018 Nairobi Ksh 18,750 + VAT pp/USD 200

Delightful Customer Experience Workshop
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In today’s customer-focused world, great customer experience is essential to stay competitive. Whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. The goal as an organisation is to have customer service that is not just the best but legendary. Customer experience representatives, front office staff, sales agents, call centre agents, technical and support personnel, field service representatives, account executives, admin officers, cashiers, credit and billing specialists, business owners—as well as managers who want to refresh their skills in order to guide their teams. 17th and 18th May 2018 Nairobi Ksh 40,500 + VAT pp/USD 450

Practical Project Management Workshop
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This workshop will equip the participants with the foundations of project management processes: initiating, planning, executing, monitoring and controlling and closing. Project Managers and Coordinators, Project Officers, Program Officers, Event Planners/Organisers, Finance Managers, Marketing Managers, Training Champions, Administrators. 17th and 18th May 2018 Kampala USD 450

Talent Management and Succession Planning Workshop
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Competition for talented people with the knowledge, skills and behaviours necessary for organisations to succeed has increased. It’s then critical for the HR function to have a strategy to attract, develop and retain talented individuals who could become successors for pivotal roles and future leaders within their organisations. Talent Managers, Recruitment Managers, HR Generalists, Talent Acquisition Managers, Employee Engagement Officers, Succession Planning Managers, LINE Managers, HODs’, Supervisors, Business Leaders, Compensation Managers, HR Business Partners, HR Officers, HR Consultants, OD and L and D Professionals 24th and 25th May 2018 Kigali USD 450

Corporate Governance and Risk Management Workshop
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Clearly, traditional governance, risk management and control processes alone have been proved to be ineffective, easily bypassed by those seeking financial benefit from “stretching or breaching” ethical, professional and defined codes of conduct. CEOs, Board Members, Directors, CFOs, Chief Accountants, Company Secretaries, Legal Advisors, Finance Directors / Managers, Risk and Compliance Managers, CSR Managers, Public Relations Managers. 23rd and 25th May 2018 Naivasha Ksh 58,850 + VAT pp/USD 600

Perfect PA, Executive Assistant and Office Administrator Masterclass
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Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are increasingly depended on to work under pressure and use initiative to help achieve business objectives. This seminar is not to be missed. The role of Executive Assistant and PAs has reached a really exciting juncture in its evolution. This two-day course is designed for PAs, executive secretaries and office managers, office assistants, receptionists, event coordinators, and other professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. 24th and 25th April 2018 Hotel Africana, Kampala USD 450 pp
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