High Impact Presentation Skills Workshop
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The people who consistently nail speeches, influence others, and advance quickly have strong presentation skills. Imagine if you could easily communicate and get your peers, customers, and executives excited about your ideas. You totally can. All employees who find themselves having to deliver formal presentations. 24th April 2019 Nairobi Ksh 22,500 + VAT pp/USD 250

The Complete Course on Management
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Management is a challenging task and so excelling in it becomes critical. The “people factor” is the most daunting of management activities. Whilst most employees will be supportive and positive, others may be unpredictable and difficult. Thus, emerges the people paradox; there are your greatest strength but equally may prove your biggest problem. All employees who find themselves having to deliver formal presentationsLine Managers, HOD’s, Team Leaders, Supervisors, Branch Managers, Finance Manager, IT Managers, General Managers, Operations Managers, Human Resource Managers, Sales & Marketing Managers, Project Manages, Administration Managers, Entrepreneurs. 25th and 26th April 2019 Kampala USD 450

Mastering the Art of Customer Delight Workshop
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In today’s incredibly competitive marketplace, consistently delivering exceptional customer service is the most proven and reliable way to grow your business. How can companies create a consistent brand of service experience that will keep customers coming back? Thrive in this new environment by embedding the mindset and proven tactics to deliver exceptional customer experience. Customer Service Reps, Receptionists, Front Office Staff, Call Center Agents, Field Service Representatives, Floor Managers, Team Leaders, Hospitality Staff Members, County Government Service Reps, Sales Agents, Technical And Support Personnel. 25th and 26th April 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

OSHA and Workplace Safety Workshop
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Could your organization pass an OSHA inspection tomorrow? The right to safe and health working conditions has dramatically gained a lot of interest at the global, regional and national levels. Organizations have a moral responsibility to ensure the safety and well-being of their employees. Health & Safety Committee Members, Fire Marshals, Safety Managers, Departmental Heads, Risk Managers, Line Managers, L & D Managers, Administrators, General Managers, Operations Managers, Floor Managers, HR Managers/Officers, Facility Managers, Audit Managers, Chief Engineers, Warehousing Managers, Machinery Supervisors, Business Owners. 25th and 26th April 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Performance Planning, Appraisal and Feedback Workshop
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This course will help you plan, execute, assess and review performance by adopting a proactive approach to performance. It will equip you with a workable set of tools and a framework for managing performance that can be implemented for any individual, team or within any organisational environment. All levels of management, including Team Leaders, Supervisors, HR Officers, HODs’ responsible for conducting Performance Appraisals. 2nd and 3rd May 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Defensive Driving Workshop
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Defensive driving is driving to save lives, time and money in spite of the conditions around the driver and the actions of others. This program is specially designed for drivers who already know how to drive. All Company drivers, dispatch riders and their supervisors 16th and 17th May 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Contract Excellence for Non-Legal Professionals Workshop
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This course is intended to allow professional managers with a background other than law to recognise the structure and purpose of contracts, and to learn how different structures can be used in different situations thus improve their overall management skills. Contract Managers, Procurement & Supply Chain Management Professionals, Project Managers, Engineers, Construction Professionals, Tenders Committees, Commercial Buyers, Purchasing Managers, Financial Personnel, HR Professionals, Sales & Marketing Professionals. 16th and 17th May 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Cybersecurity Fundamentals Skills for Managers Workshop
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To mitigate today’s cyber security threats, organizations must focus on IT security efforts, and broad-based employee training designed to raise awareness and change behaviors. Unless employees are trained about this risk area and the role they play in helping create a cyber-secure and resilient environment, even the best technical defenses are destined to fail. Audit, Risk, Compliance, Information Security, Government, Telco and Legal Professionals with a familiarity of basic IT/IS concepts. 16th and 17th May 2019 Kampala USD 450

Key Account Management Workshop
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Key Accounts are strategically important revenue channels that must be constantly developed, maintained and protected from your competitors. Success in developing profitable and ongoing relationships with major clients requires an investment of time, effort, careful planning and execution. Account Managers, Client Service Managers, Sales Managers, Sales Agents, Marketing & Product Managers, Business Owners, Business Development Managers, Territory Managers, Key Account Executives, Account Executives, Marketing Officers. 23rd and 24th May 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Effective Purchasing, Tendering and Supplier Selection Workshop
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The supplier selection process is probably one of the most important tasks that a business will undertake. Without good vendors who provide your quality stock and business services at competitive prices, with good terms and delivery schedules, your company’s bottom line and profits will be sorely compromised. Purchasing, Procurement, Stores, Logistics & Project Personnel Contract Managers, Legal Officers, Team Leaders, Commercial Specialist, Finance & Administration Managers, Procurement Committee. 29th to 31st May 2019 Mombasa Ksh 62,500 + VAT pp/USD 650

Water Resources Management Workshop
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This training programme is intended to share the methods of the integrated water resources management practices and to encourage the best use of these precious resources in a more efficient, equitable and sustainable ways. Government Officials, Directors of Regional Offices Responsible for Water, Employees of the Private Sector, NGO Employees, Consultants in the Water Management Sector, City Council & Municipalities Employees, Academics and Researchers. 29th to 31st May 2019 Kampala USD 600

Telephone Etiquette and Front Line Receptionist Skills Workshop
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Why is the most visible team in the company also often the least recognised, with little or no appreciation? Switchboard operators, receptionists and front line employees are often the first point of contact your customers have with your organisation, providing a moment of truth that can be critical in establishing a positive, professional impression of your brand. Customer Service Reps, Receptionists and Frontline Staff, Call Centre Agents, Switchboard Operators, Telesales Professionals, Personal Assistants/Secretaries, Account Receivable Professionals, and Office Support Staff . 6th and 7th June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Effective Negotiation Skills Workshop
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Mastering the art of negotiation is about understanding how to lead or navigate the negotiation process, uncover positions, know your priorities and use communication techniques that allow you to influence the negotiation. Mastering the art of negotiation is about understanding how to lead or navigate the negotiation process, uncover positions, know your priorities and use communication techniques that allow you to influence the negotiation. 6th and 7th June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Leadership, Communication and Interpersonal Skills Workshop
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Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships. This course is appropriate for all levels of staff 13th and 14th June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Performance Planning, Appraisal and Feedback Workshop
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This course will help you plan, execute, assess and review performance by adopting a proactive approach to performance. It will equip you with a workable set of tools and a framework for managing performance that can be implemented for any individual, team or within any organisational environment. All levels of management, including Team Leaders, Supervisors, HR Officers, HODs’ responsible for conducting Performance Appraisals. 13th and 14th June 2019 Kampala USD 450

Dynamic Selling Skills and Techniques Workshop
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The key to your sales team’s ultimate success is to follow a proven, repeatable process that effectively uncovers and meets your customers’ needs. This 2-day intensive workshop focuses on a dynamic sales process that will assist you to develop a more structured sales approach and enable you to quickly develop skills and techniques that can enhance your sales performance. Sales Executives and Sales Representatives, Sales Team members, Sales Account Managers, Employees working as sales support staff and/or sales admin, Front Line Customer Services Staff, Business Development Executives, Marketing Executives, Sales Managers. 20th and 21st June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Perfect PA, Executive Assistant and Office Administrator Masterclass
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PA/EA of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are increasingly depended on, to work under pressure and use initiative to help achieve business objectives Executive Personal Assistants, Executive Assistants, Executive Secretaries, Senior Administrators, Office Managers, Event Coordinators & Senior Clerks. 20th and 21st June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

Cybersecurity Fundamentals for Managers Workshop
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To mitigate today’s cyber security threats, organizations must focus on IT security efforts, and broad-based employee training designed to raise awareness and change behaviors. Unless employees are trained about this risk area and the role they play in helping create a cyber-secure and resilient environment, even the best technical defenses are destined to fail. Audit, Risk, Compliance, Information Security, Government, Telco and Legal Professionals with a familiarity of basic IT/IS concepts. 27th and 28th June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450

The Complete Course on Facilities Management
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This 2-day workshop will apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities in an effective and efficient way, in order to integrate function, people and place. Facility Managers, Building Managers /Property Owners, Building/Premises/Estate Managers, Real Estate Analysts, Building /General Services Managers, Manufacturing Site /Plant Managers, Asset & Maintenance Managers, Maintenance. 27th and 28th June 2019 Nairobi Ksh 40,500 + VAT pp/USD 450
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