Tel: 020 261 7718 | Email: info@graysoncl.com
 

NITA/TRN/917

Course Title Course Description Target Group Dates Venue Charges
Emotional Intelligence for Customer Service Professionals BOOK NOW

 

DETAILS

So, to create an amazing customer service experience, in addition to having product knowledge and technical skills we need high levels of emotional intelligence to connect with customers, manage conflict, demonstrate empathy, and manage their stress levels Ideal for all employees in the organisation who seek to maximise their Emotional Intelligence and improve their interactions and relationships with customers’ and other stakeholders 7th and 8th April 2022 Nairobi Ksh 42,500 / USD 450 pp
Effective HR Administration Skills BOOK NOW

 

DETAILS

The workshop will enrich participant’s knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation, HR administrators and employee policies. HR and Admin Managers, HR Generalist, Administrators, Office Managers, Employee Relations Managers, Chief Talent Officers, HR Coordinators/Supervisors, Recruiters, HR Analysts, HR Business Partners 7th and 8th April 2022 Nairobi Ksh 42,500 / USD 450 pp
Mastering Supervisory Excellence for Supervisors and New Managers BOOK NOW

 

DETAILS

A supervisor or manager sets the tone and is the major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort and the degree of loyalty employees give to the organization Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant and Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers and Administrators, Project Leaders 20th to 22nd April 2022 Nairobi Ksh 60,000 / USD 600 pp
OSHA and Workplace Safety BOOK NOW

 

DETAILS

Understanding the inherent correlation between work and employee’s health and safety is crucial in acknowledging and practicing occupational safety and health Health and Safety Committee Members, Fire Marshals, First Aiders, Safety Managers, Risk Managers, Administrators, Floor Managers 28th and 29th April 2022 Nyahururu Ksh 42,500 / USD 450 pp
Business Continuity Management BOOK NOW

DETAILS

External catastrophes, disruptions or the loss of key personnel can threaten the very existence of your company. Proactively managing risks through planning and on time-tested management processes, assures sustainability. BCM ensures that your business will remain in operation in the most challenging times Business leaders responsible for Risk Management, Business Continuity, ICT, Human Resource, Strategy, Administration, Business Units, Facilities Management, Project Management and Corporate Communication 4th to 6th May 2022 Naivasha Ksh 62,500 / USD 650 pp
Succession Planning, Talent and Performance ManagementBOOK NOW

 

DETAILS

This course will equip you with the skills to pro-actively identify and implement a talent management and succession plan to assist business performance, recruitment and retention HR and Admin Managers, HR Generalist, Administrators, Office Managers, Employee Relations Managers, Chief Talent Officers, HR Coordinators Recruiters, HR Analysts, HRBP, Line Managers 12th and 13th May 2022 Nairobi Ksh 42,500 / USD 450 pp
Key Account ManagementBOOK NOW

 

DETAILS

For most organizations, the old business adage rings true: 80% of your sales come from 20% of your clients. Finding the correct strategy for each and aligning the strategy, tactics and resources accordingly is at the heart of Key Account Management Business Development Professionals, Key Account Managers, Global Account Managers, Client Service Managers, Key Account Support Team, Territory Reps, Marketing, Product and Sales Managers 19th and 20th May 2022 Nairobi Ksh 42,500 / USD 450 pp
The Complete Course on Procurement Strategy ManagementBOOK NOW

 

DETAILS

In making decisions about sourcing, organisations will need to balance cost, environmental, societal, economic and ethical concerns to create sustainable enterprises and outcomes. A flexible and robust procurement strategy will help your organization manage budgets, boost profitability, streamline processes and compress lead-times Supply Chain Managers, Planners, Schedulers, Analysts, Procurement Managers, teams, Buyers, Planners, Financial Personnel, Budget-holders, Vendor Managers, Risk and Compliance Personnel, Spend Analysis Specialists. 25th to 27th May 2022 Mombasa Ksh 68,500 / USD 700 pp
Effective Workplace Communication Skills BOOK NOW

 

DETAILS

This course is designed to help participants learn through adaptive behavior so as to choose communication strategies that establish trust, minimize conflict, maximize cooperation, and create a positive work environment that increases productivity and enhances job satisfaction This course is appropriate for all levels of staff members in the organisation 2nd and 3rd June 2022 Nairobi Ksh 42,500 / USD 450 pp
Effective Corporate Sales BOOK NOW

 

DETAILS

To succeed and sustain peak sales performance, salespeople need to invest in strategies that go beyond product pushing. They need to developing an understanding of a client’s needs by talking to their clients “in their own language” and being able to “ask the right questions” to uncover their needs Sales and Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Customer Relationship Managers, Product Managers, B2B Professionals, Research and Development Professionals 9th and 10th June 2022 Nairobi Ksh 42,500 / USD 450 pp
Leading Without Authority BOOK NOW

 

DETAILS

Leadership is not a title or a position it’s an attitude. Whether you are dealing with bosses, colleagues, team members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success This course is appropriate for all levels of staff members in the organisation 16th and 17th June 2022 Nairobi Ksh 42,500 / USD 450 pp
Excellence in Warehouse and Inventory Management BOOK NOW

 

DETAILS

In this age of intense competition, complexity and unprecedented disruption in global supply chains, maintaining an optimal balance between available stock to meet customers’ demands and investment in inventory is a complex trade-off Procurement and Supply Chain Managers/Officers, Purchasing Managers, Stores Personnel, Inventory Managers, Warehouse Officers, Buyers, Material and Inventory Planners, Production Planner, Distribution and Logistics 22nd to 24th June 2022 Nairobi Ksh 62,500 / USD 650 pp
Training of Trainers (TOT)BOOK NOW

 

DETAILS

This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives. Training Managers, HR Managers and Officers, Learning and Development Professionals, Consultants, Professional Trainers, Classroom Instructors/Lecturers, HODs and Course Leaders 7th and 8th July 2022 Nairobi Ksh 42,500 / USD 450 pp
Mastering Internal Control and Fraud Detection BOOK NOW

 

DETAILS

This course will help participants to review and update the existing internal controls to meet new expectations. Design and implement appropriate policies, systems and controls in detecting and preventing fraud Board Members, Directors, CEOs’ Financial Controllers, Chief Financial Officers, Internal and External Auditors, Strategic and Planning Executives, Accountants, Fraud Examiners, Risk Managers, Legal and Compliance Officers, HODs in Finance, Loss Prevention Specialists, Internal Control Professionals 13th to 15th July 2022 Nyahururu Ksh 62,500 / USD 650 pp
Leading Effective Meetings and Minute Taking for Business Professionals BOOK NOW

 

DETAILS

This workshop will take participants through on how to prepare for the meeting, taking notes during the meeting, and complete the job by distributing a report after the meeting. Board Secretaries, Supervisors, Team Leaders, Committee Chairpersons, Committee Members, Personal Assistants, Executive Assistants, Office Administrators, Secretaries 21st and 22nd July 2022 Nairobi Ksh 42,500 / USD 450 pp
Developing and Implementing Strategic Marketing Plans BOOK NOW

 

DETAILS

Marketing is the glue that holds and organisation together, gives it understanding of what customers want, what they value and are willing to pay for. As the marketplace and customer needs change, marketing helps the rest of the organisation understand how to change Chief Marketing Officers, Marketing Directors, Head of Strategy and Business Development, Heads of Product Management, Product Development, Research and Analysis, Public Relations, Brand Managers, Public Relations, Advertising, 28th and 29th July 2022 Nairobi Ksh 42,500 / USD 450 pp
Stress and Anger Management and Work-Life BalanceBOOK NOW

 

DETAILS

Modern workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands at home, have become too much to handle This course is appropriate for all levels of staff members in the organisation 25th and 26th August 2022 Nairobi Ksh 42,500 / USD 450 pp
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