Tel: 020 261 7718 | Email: info@graysoncl.com
 

NITA/TRN/917

Course Title Course Description Target Group Dates Venue Charges
Frontline Excellence, Reception and Telephone Etiquette
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Today’s receptionists and frontline staff are required to make decisions, solve problems, handle safety concerns and communicate with professionals at all levels. In addition, they are the jewels and gems in your company who can make or break the professional image you would like to project to current or potential customers Receptionists, Front Office Staff, Telephone Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Switchboard Operators, Telesales Professionals 8th and 9th April 2021 Sagana Ksh 42,500 + VAT /

USD 450 pp

Sales and Merchandising for FMCG and Retail
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FMCG businesses rely enormously on the abilities of their trade marketing and sales teams to secure both the availability and visibility of products. They must be able to overcome the pressure of achieving their quotas, be creative and add value to buying experiences for the customer to stand out Sales and Marketing Managers, Sales Executives, Team Leaders, Merchandisers, Territory Managers, Key Account Executives, Category Managers, Brand Managers and Product Managers from the (FMCG) sector 15th and 16th April 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp

Mastering Supervision Excellence for Supervisors and New Managers
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FMCG businesses rely enormously on the abilities of their trade marketing and sales teams to secure both the availability and visibility of products. They must be able to overcome the pressure of achieving their quotas, be creative and add value to buying experiences for the customer to stand out Sales and Marketing Managers, Sales Executives, Team Leaders, Merchandisers, Territory Managers, Key Account Executives, Category Managers, Brand Managers and Product Managers from the (FMCG) sector 15th and 16th April 2021 Nanyuki Ksh 42,500 + VAT /

USD 450 pp

Mastering Internal Control and Fraud Detection
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This three-day course will help participants to review and update the existing internal controls to meet new expectations. Design and implement appropriate policies, systems and controls in detecting and preventing fraud. Board Members, Directors, CEOs’ Financial Controllers, Chief Financial Officers, Internal and External Auditors, Strategic and Planning Executives, Accountants, Fraud Examiners, Risk Managers, Legal and Compliance Officers, HODs in Finance, Loss Prevention Specialists, Internal Control Professionals 21st to 23rd April 2021 Mombasa Ksh 62,500 + VAT /
USD 650 pp
Developing, Improving and Monitoring The Internal Audit Function
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The development, improvement, and monitoring of a highly-integrated, internal audit function are essential for the continued financial success, stability, and growth of the world-class organizations. Head of Internal Audit, Internal Auditors, Finance and Account Managers, Head of Departments, Management Audit Committee, Compliance Officers 21st to 23rd April 2021 Kampala USD 650 pp
Risk Management for HR Professionals
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Once an employee is hired, you introduce new risk to your organization. An employee’s ability to think for himself introduces risks that are dynamic, unpredictable and in some cases quite damaging. HR Managers/Officers, Employee Relations Managers, HR Business Partners, Labour Relations Officers, Talent/Recruitment Managers, HR Admins, HODs’, Risk Managers, Supervisors, HR Coordinators/Supervisors, Internal & External Auditors. 28th to 30th April 2021 Nyeri Ksh 62,500 + VAT /
USD 650 pp
Preparing Financial Statements and Annual Reports

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Participants will be able to prepare financial statements as per the International Financial Reporting Standards (IFRS) which will allow you to maintain your company’s financial reporting transparency and credibility Accountants, Directors, Management Staff, CFOs, Heads of Department, Finance Managers, Auditors, Project Managers, Business Owners 6th and 7th May 2021 Nyahururu Ksh 42,500 + VAT /USD 450 pp
OSHA and Workplace Safety
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Understanding the inherent correlation between work and employee’s health and safety is crucial in acknowledging and practicing occupational safety and health. Health and Safety Committee Members, Fire Marshals, First Aiders, Safety Managers, Departmental Heads, Risk Managers, Line Managers, L and D Managers, Administrators, General Managers, Operations Managers, Floor Managers, HR Managers 18th to 21st May 2021 Nairobi Ksh 78,500 + VAT /USD 800 pp
Leadership, Communication and Interpersonal Skills
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This 2-day fun, interactive workshop is designed to help delegates to balance strong leadership and likability. With these skills, you can be counted on to build productive relationships founded on trust, respect and accountability This course is appropriate for all levels of staff 20th and 21st May 2021 Nairobi Ksh 42,500 + VAT / USD 450 pp
Supply Chain Risk Management
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When making critical decisions, supply chain professionals must be adequately equipped to measure the likelihood, types and impact of risks on business operations and performance Supply Chain Managers, Procurement Managers, Operation Managers, Contract Managers, Vendor Relationship Managers, Logistics Managers, Risk Managers, Finance Managers, Compliance Officers 26th to 28th May 2021 Mombasa Ksh 62,500 + VAT / USD 650 pp
Filing, Records and Office Management
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As the creation of infinite amounts of information continues to increase and regulatory laws evolve, the need to develop reliable filling and records management becomes only more imperative Office Managers, Registry Staff, Records Officers, Administrative Assistants, Filing Clerks, Legal Assistants, Medical Records Officers, Librarians, HR Staff, Secretaries, Personal Assistants 26th to 28th June 2021 Naivasha Ksh 62,500 + VAT /

USD 650 pp

Sales for and Merchandising for FMCG
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FMCG businesses rely enormously on the abilities of their trade marketing and sales teams to secure both the availability and visibility of products. They must be able to overcome the pressure of achieving their quotas, be creative and add value to buying experiences for the customer to stand out Sales and Marketing Managers, Sales Executives, Team Leaders, Merchandisers, Territory Managers, Key Account Executives, Category Managers, Brand Managers and Product Managers from the (FMCG) sector

 

27th and 28th May 2021 Kampala USD 450 pp
Managing Customer Complaints and Feedback Management
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Behind every customer’s feedback is a human being. So, when customers have a complaint it’s important to hear them out because these are opportunities to improve the customer experience and prevent potential churn Customer Service Reps, Receptionists, Front Office Staff, Call Center Agents, Switchboard Operators, Relief Receptionists, Telesales Professionals, Field and Technical Service Reps, Hospitality Professionals,  Government Service Reps 3rd and 4th June 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp

Payroll Management and Benefits Management
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Employees expect timely salary payment in accordance to the agreed terms in their contract of employment. Errors in paycheck or delay in paycheck delivery can cause unnecessary disruption to employee relations and productivity HR Managers, HR Officers, HR Practitioners, HR Consultants, Administration Managers and Officers, Finance Managers, Payroll Officers, Accounts Managers, Compensation Managers and Business Owners 10th and 11th June 2021 Nanyuki Ksh 42,500 + VAT /

USD 450 pp

Strategic Key Account Management
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This workshop provides key account management framework, process and tools for you to engage with the key accounts on a strategic level to build a profitable and sustainable relationship Key Account Managers, Sales Managers, Business Development Managers, Customer Relations Managers, Territory Managers, Key Account Executives Commercial Managers 17th and 18th June 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp

The Role of a Company Director and The Board
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This course will give delegates an essential understanding of the key duties, roles, and legal obligations of the Director and the Board. Aspiring or Newly Appointed Directors, Non-executive Board Members, Chairpersons of board and Board Committees, Company Secretaries, Chief Executive Officers, Chief Financial Officers, Leaders in State Owned Enterprises, Public, and Non-Profit Organizations 23rd to 25th June 2021 Nyeri Ksh 62,500 + VAT /

USD 650 pp

Leadership, Communication and Interpersonal Skills

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This 2-day fun, interactive workshop is designed to help delegates to balance strong leadership and likability. With these skills, you can be counted on to build productive relationships founded on trust, respect and accountability This course is appropriate for all levels of staff 24th and 25th June 2021 Kampala USD 450