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NITA/TRN/917

Course Title Course Description Target Group Dates Venue Charges
Developing Purchasing Policies, Processes and Service Level Agreements

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This course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization Purchasing and Supply Chain Professionals, HODs’, Warehouse and Inventory Managers, Logistics Professionals, Vendor Relations Officers, Management Tender Committees, 27th to 29th January 2021 Nairobi Ksh 62,500 + VAT /

USD 650 pp

Data Capture, Collection and Analysis Workshop
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A good data capture strategy will deliver high quality customer data, allowing you to better understand your customers and enhance your relationship with them Data Analysts, Business Intelligence Analysts, Data Visualiser, Data and Analytics Managers, Researchers, Sales and Marketing Professionals, Finance and Accounts Professionals 11th to 12th February 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp

HR KPIs’ and Metrics: Benchmarking HR Performance Workshop
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This course will help HR professionals to take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement HR Directors, HR Managers and Officers, HR Consultants, HR Generalists, Recruitment and Training Managers, Diversity Managers, Talent Managers, Admin Managers, Employee Relations Officers 10th to 12th February 2021 Nairobi Ksh 62,500 + VAT /

USD 650 pp

Delivering Customer Service Excellence
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This workshop aims at making delightful customer experience a way of life. Participants will gain attitudes, knowledge, skills, insights and practical experience necessary to create lasting customer satisfaction, relationships and repeat business Customer Service Reps, Receptionists, Front Office Staff, Call Center Agents, Field Service Representatives, Floor Managers, Team Leaders, Hospitality Staff Members, Government Service Reps 18th and 19th February 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp

Developing Purchasing Policies, Processes and Service Level Agreements
SEE DETAILSBOOK NOW
This course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. Purchasing and Supply Chain Professionals, Operations Personnel, Relations Managers, HODs’, Warehouse and Inventory Managers, Logistics Professionals, Vendor Relations Officers, Management Tender Committees, Distribution Supervisors, Contract Managers 24th to 26th February 2021 Kampala USD 650 pp
Safety Audits and Safety Inspection Workshop
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Organisations, as a minimum requirement, must demonstrate compliance with health, safety and environmental ‘HSE’ legal requirements. Safety audits are intended to assure that effective program elements are in place for identifying, eliminating, or controlling hazards that could adversely impact a company’s physical and human assets HSE Personnel, Maintenance Personnel, Health and Safety Committee Members, HR Professionals, Fire Marshals, Safety Managers, Departmental Heads, Risk Managers, Line Managers, Facility Managers, Audit Managers, Chief Engineers, Machinery Supervisors, Warehousing Managers 25th and 26th February 2021 Nyahururu Ksh 42,500 + VAT /

USD 450 pp

The Executive Secretary and Personal Assistant Masterclass
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It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role and responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen and skills Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries 3rd to 5th March 2021 Nairobi Ksh 62,500 + VAT /

USD 650 pp

Effective Credit Management and Debt Recovery Masterclass
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Most companies are generally operating on thinner profit margins. These margins are further stretched by account receivables not being collected in full or on time. And those responsible for collections, are finding it frustrating, demoralizing and even nerve wrecking, having to deal with these debtors on a regular basis Credit Controllers, Loan Managers, Credit Supervisors, Accounts Receivable, Collections Managers, Finance / Accounts Personnel, Bank Loan Officers, Debt Recovery Agents, Sales and Marketing Professionals, Purchasing Professionals, Legal Personnel, Admin Personnel and Business Owners 11th and 12th March 2021 Naivasha Ksh 42,500 + VAT /

USD 450 pp

The Nuts and Bolts of Marketing Workshop
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Businesses must realign their marketing campaigns to adapt to the new consumer behaviours, shifts in demand for certain product categories and the disrupted distribution channels Marketers, Sales and Business Development Professionals, Digital and Social Media Managers, PR and Corporate Communications Professionals, Media Relations and Advertising Professionals, Brand Managers 17th to 19th

March 2021

Mombasa Ksh 62,500 + VAT /

USD 650 pp

Delivering Customer Service Excellence
SEE DETAILSBOOK NOW
This workshop aims at making delightful customer experience a way of life. Participants will gain attitudes, knowledge, skills, insights and practical experience necessary to create lasting customer satisfaction, relationships and repeat business Customer Service Reps, Receptionists, Front Office Staff, Call Center Agents, Field Service Representatives, Floor Managers, Team Leaders, Hospitality Staff Members, Government Service Reps 18th and 19th

March 2021

Kampala USD 450 pp
Workplace Culture and Well-being Workshop
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Today’s leading organisation understand the need to create a diverse and inclusive workplace that utilizes all employee’s capabilities to their fullest potential. Positive workplace culture attracts talent, drives engagement, impacts happiness and satisfaction, and affects performance All Supervisors, Managers, Department Heads, Team Leaders, HR, People and Culture Professionals and all members of staff 25th and 26th March 2021 Nairobi Ksh 42,500 + VAT /

USD 450 pp