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Tel: 020 261 7718 | Email: info@graysoncl.com
 

NITA/TRN/917

Customer Service

  • Mastering the Art of Customer Delight
  • Telephone Etiquette & Frontline Receptionist Skills
  • Foundations of Contact Centre Management
  • Delightful Customer Service Workshop
  • Customer Service for Back Office Staff
  • Customer Service for Managers
  • Handling Customer Complaint Skills
  • Mastering Digital Customer Experience
  • Healthcare Customer Care

Sales & Marketing

  • High Impact Sales Workshop
  • Marketing for Non-Marketing Managers
  • Customer Management Strategies for Retention & Growth
  • Key Account Management
  • Boosting Sales Performance
  • Sales Management
  • Dynamic Selling Skills & Techniques
  • Real Estate Sales & Marketing Masterclass
  • Sales & Market Forecasting
  • Effective Negotiation Skills
  • Brand Positioning Development Masterclass
  • Digital Marketing Strategies
  • Integrated Marketing Communication
  • International Marketing Strategies

Resource Management

  • HR Metrics & Analytics
  • Effective Recruitment, Selection & On-boarding
  • Coaching & Mentoring Skills
  • HR for Non-HR Managers
  • Recruitment Interviewing & On-boarding
  • Job Analysis & Evaluation
  • Designing & Implementing Performance Management System
  • Labour Laws & Compliance
  • ROI in Learning & Development
  • OSHA & Workplace Safety
  • Negotiating Collective Bargain Agreement & Industrial Relations
  • Discipline Management
  • Training Need Analysis
  • Performance Improvement Plans (PIP)
  • Emerging Rewards & Compensation Management
  • Talent Management & Succession Planning
  • Payroll Management & Benefits Administration
  • Financial Intelligence for HR Professionals
  • Train the Trainer (TOT)

Financial Management

  • Tax Compliance & Regulatory Workshop
  • Integrated Business Planning, Budgeting & Forecasting Workshop
  • Finance for Non-Finance
  • International Financial Reporting Standards
  • Cash Flow Analysis & Forecasting Workshop
  • Mastering Internal Control & Fraud Prevention & Detection
  • Trade Finance
  • Budget Formulation, Implementation, Monitoring & Control
  • Personal Finance
  • Effective Credit Management & Debt Collection Strategies

Leadership & Management

  • The Leadership Program
  • Leadership, Communication & Interpersonal Skills
  • New Manager Boot Camp
  • 10 Tools for Highly Effective Managers
  • Supervisory & Leadership Development Skills
  • 3D HD Manager Masterclass
  • The Complete Course on Management
  • Work – Life Balance
  • Management Development Program
  • Change Management
  • Leading Highly Effective Teams
  • Emotional Intelligence
  • Business Strategy Development, Planning & Implementation
  • Entrepreneurship Skills for Managers
  • The Complete Course on Facilities Management
  • Managing Multiple Tasks, Priorities & Meeting Deadlines
  • Corporate Governance

Administration & Secretarial

  • Perfect PA, Executive Assistant & Office Administrator Masterclass
  • Running Effective Meetings & Minutes Taking Skills
  • Administration and Office Management
  • Effect Records & Information Management

ICT Training

  • MS Excel Skills for Business
  • MS PowerPoint for Managers
  • MS Project for Managers
  • Cybersecurity Fundamentals for Managers
  • MS Project
  • SPSS Data Analysis
  • MS Excel for HR & Administrative Professionals
  • ICT Skills for PA, Executive Assistant & Office Administrator

Communication

  • High Impact Presentation
  • Essential Communication Skills for Professionals
  • Enhancing Communication through Emotional Intelligence
  • Report Writing Skills

Project Management

  • Project Management Skills
  • Monitoring & Evaluation
  • Project Communication & Stakeholders Engagement
  • Project Management for Non-Project Managers

Supply Chain Management

  • Winning Strategies for Responding to Invitation to Tender
  • Effective Purchasing, Tendering & Supplier Selection
  • Warehouse and Stores Management
  • Contract Excellence for Non-Legal Professionals
  • Inventory & Stock Control Management
  • Developing Specifications & Evaluating Tenders
  • Contract Management
  • Drafting Contracts and Writing Scope of Work

Experiential Team Building

  • Management Retreats
  • Team Building Course
  • Conflict Management
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