Training Calendar : NOTE: All quoted prices are exclusive of VAT, All courses are available as In-House trainings

Your Route to Market strategy & execution helps you to achieve brand distribution, volume & profit growth while improving efficiency & effectiveness

Marketing Managers, Distribution Managers’/Distribution Heads, Sales Managers, Retailers, Wholesalers, Franchisees, Territory Managers, Channel Partners, General Managers, Production Managers, Entrepreneur & Start-Up Founders

It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries

Not every manager is a HR Manager, but every manager manages HR. Managers & Supervisors are expected to deal with some HR issues within their departments. However, they do not have the expertise to deal with the employees’ related issues they face, yet they are expected to make decisions that are both effective & legal.

Supervisors, Team Leaders, HODs’, Team Leaders and all Non-HR Managers in Public, Private or Not for Profit organisations 

The interaction that customers have with your employees can leave an indelible mark on their minds & lasting impact on the brand. It’s therefore imperative that staff members are ready & able to take on the daily customer service challenges that they face

Customer Service Representatives, Front Office Staff, Switchboard Operators, Personal Assistants, Office Managers & Administrators, Call Centre Agents, Sales Agents, Field Service Rep

Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers Warehouse Officers Buyers, Material & Inventory Planners, Production Planner, Freight Forwarders, Distribution & Logistics

High performing salespeople are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them & keep them loyal.  This require a comprehensive up-to-date set of mindset & skills

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Personal Bankers, Customer

60% of New Managers underperform during their first two years. Those that survive develop bad habits that stay with them throughout their career. Research also reveals that new managers are often promoted based on their job skills and technical know-how, not managerial potential

Management Trainees, New Managers or Recently Promoted Managers, Emerging Leaders, Mid-level Managers, Supervisors, HODs’ & Team Leaders with no prior formal management training

High performing salespeople are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them & keep them loyal.  This require a comprehensive up-to-date set of mindset & skills

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Personal Bankers, Customer

Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers Warehouse Officers Buyers, Material & Inventory Planners, Production Planner, Freight Forwarders, Distribution & Logistics

Negotiation skills lie at the very heart of business success. Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate

Managers, supervisors, team leaders or employees who conduct any strategic or operational negotiations such as facilitating meetings, resolving team conflicts, delegating, conducting performance reviews, hiring new staff, negotiating contracts

Bad debt and working capital are serious concerns for any business today. Therefore, it is very essential to ensure that your credit control and debt collection activities result in TIMELY payment of the outstanding debts from your customers, without damaging your good customer relations with your clients

Debt and Credit Controllers, Debt Collection Managers, Financial Agents, Credit Analysts, Credit Assistants, Supervisors, Executives & Managers, Finance, Accounts & Admin. Executives & Managers, Bankers, Sacco & Micro-Finance Officials,

Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees give to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

HRBPs are at the frontline of the business, fulfilling the key role of integrating business strategy with people management practices. They not only require exceptional consultancy skills but also the ability to understand HR strategy, a grasp of organisational culture, knowledge & skills to translate these into results

Senior HR Business Partner, HR Business Partner, Chief HR Officers, HR Generalist, HR Director, Head of HR, Talent Managers, HR Consultants, People Manager, Talent Analyst, Employee Relations Manager, Compensation & Benefits Managers, Training Managers

Fraud is a widespread risk that can affect any organization, its business continuity, and its reputation. Its therefore important that every organization should have a plan in place as preventing fraud is much easier than recovering your losses after a fraud has been committed

Board Members, Directors, CEOs’ Chief Financial Officers, Internal and External Auditors, Accountants, Fraud Examiners, Risk Managers, Legal Officers, Loss Prevention Specialists, Internal Control Professionals

Implementing salary structures, remuneration and variable pay schemes can be a tough balancing act between designing a package that enable employers to adopt best-practices and compete more effectively in the war for talent whilst achieving cost-effectiveness for the employer

HR Directors, HR Managers & Officers, Compensation & Benefits Managers, Payroll Managers, Performance & Reward Managers, HR Generalists, Heads of HR, HR Consultants, HRBP HR Shared Services, Talent Managers, People & Culture Officers

Supervisors sets the tone & is a major influence on the employee in the work environment. As the supervisor pervades every aspect of the employee’s work life, the quality of this relationship dictates the level of discretionary effort & & the degree of loyalty employees gives to the organization

Head of Departments, Team Leaders, Supervisors, New Managers, Branch Managers, Plant & Production Managers, Frontline Managers, Call Centre Supervisors, Emerging Leaders, Office Managers & Administrators, Project Leaders

This workshop will equip participants with skills to identify training needs, design appropriate training programs, presentation skills, skills to evaluate learning acquired against learning objectives

Training Managers, HR Managers & Officers, Learning & Development Professionals, Consultants, Professional Trainers, Classroom Instructors/Lecturers, HODs & Course Leaders

HRBPs are at the frontline of the business, fulfilling the key role of integrating business strategy with people management practices. They not only require exceptional consultancy skills but also the ability to understand HR strategy, a grasp of organisational culture, knowledge & skills to translate these into results

Senior HR Business Partner, HR Business Partner, Chief HR Officers, HR Generalist, HR Director, Head of HR, Talent Managers, HR Consultants, People Manager, Talent Analyst, Employee Relations Manager, Compensation & Benefits Managers, Training Managers

Bad debt and working capital are serious concerns for any business today. Therefore, it is very essential to ensure that your credit control and debt collection activities result in TIMELY payment of the outstanding debts from your customers, without damaging your good customer relations with your clients

Debt and Credit Controllers, Debt Collection Managers, Financial Agents, Credit Analysts, Credit Assistants, Supervisors, Executives & Managers, Finance, Accounts & Admin. Executives & Managers, Bankers, Sacco & Micro-Finance Officials,

High performing salespeople are cut from a different cloth. They create person-to-person connection needed to acquire clients, deeply understand them & keep them loyal.  This require a comprehensive up-to-date set of mindset & skills

Sales & Marketing Managers, Sales Executives, Business Development Professionals, Key Account Managers, Account Executives, Territory Managers, Customer Relationship Managers, Personal Bankers, Customer

It’s imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen & skills

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries

A leadership mindset of empowerment, accountability, courage & humility creates the foundation for business success. To successfully connect & communicate with clients, employees or vendors interpersonal communication is integral. It ensures that leaders are socially competent & can cultivate positive relationships

This course is appropriate for Team Leaders, HODs’’, Supervisors, Line Managers, and all those who want to refresh their leadership, communication and interpersonal skills.